One game keeps shutting down the Xbox saying it has poor ventilation

Discus and support One game keeps shutting down the Xbox saying it has poor ventilation in XBoX Accessibility to solve the problem; Downloaded nba 2k19 yesterday which downloaded fine but when I select a certain mode on the game it just shuts the console down saying it had poor... Discussion in 'XBoX Accessibility' started by seanyclay, Jul 23, 2019.

  1. seanyclay
    seanyclay Guest

    One game keeps shutting down the Xbox saying it has poor ventilation


    Downloaded nba 2k19 yesterday which downloaded fine but when I select a certain mode on the game it just shuts the console down saying it had poor ventilation(it doesnt) and I have even moved the Xbox and left it unplugged overnight and when I went on it
    again on that mode on nba it shuts down again still...

    Any thoughts?

    Regards

    Sean

    :)
     
    seanyclay, Jul 23, 2019
    #1
  2. XBF Chris J Win User

    One game keeps shutting down the Xbox saying it has poor ventilation

    Hello Sean,

    Thanks for keeping us updated. I would definitely give that a shot. If the re-installation doesn't help the issue, then you should report this issue through the insider hub. You can also try going to
    the developer for further assistance.

    To report this issue on the Xbox :

    1. On your console, install the
      Xbox Insider Hub
      app (if you don’t already have it).
    2. Hold down the Xbox button
      on the controller.
    3. On the power menu, select Report a problem.
    4. Describe the problem in detail, including when it happened, if you saw any specific error codes or messages, and if you were using any specific games, software, hardware, or accessories when you encountered the problem.
  3. CamicaziBoss Win User

    One game keeps shutting down the Xbox saying it has poor ventilation

    Here's the link for how to properly ventilate your Xbox. A can of compressed air can be used to clear dust from the vents, but if the vents are clear
    and clean, you may need to get a repair.

    As for why it's just the one game, it may be simply that the mode where this occurs requires more power from your system, so it produces more heat than normal.

    If this is happening frequently, I would avoid that mode; repeated overheating can cause serious damage to your console's internals.
  4. XBF Leo G Win User

    One game keeps shutting down the Xbox saying it has poor ventilation

    Hello seanyclay,

    Thank you for posting on the Xbox forums. We need a little more information to ensure that we provide the correct solution. Does this issue occur with any other games? Which troubleshooting steps have you attempted so far? Does the console shut
    down when you use other modes in the game? Is your
    console's energy mode
    set to instant-on or energy-saving? Be sure to let us know the results!
  5. seanyclay Win User

    One game keeps shutting down the Xbox saying it has poor ventilation

    No it doesn't happen with any other games for example I'm playing red dead redemption now and have been for a few hours no problems but when I put on nba which I downloaded yesterday from the store every time I try to play a certain type of game on there
    it shuts the console down and when I restart it it says it done that because it had poor ventilation..it's power mode is instant on.i have even moved Xbox to and even more well ventilated area and it still happens.could it be resolved by just deleting it and
    reinstalling it?
  6. Shadowskill08 Win User

    Xbox won’t turn on

    This could be a result of poor ventilation. The Xbox is designed to shut down to avoid overheating. Here is the

    support page
    which walks you through console placement suggestions.

    Hope this helps!
Thema:

One game keeps shutting down the Xbox saying it has poor ventilation

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