One Guide Unable to Change Channels

Discus and support One Guide Unable to Change Channels in XBoX Accessibility to solve the problem; I have a DirecTV wireless genie mini 4k (C61W-400) connected to my original Xbox One via HDMI. I also have a Kinect. I am unable to use OneGuide to... Discussion in 'XBoX Accessibility' started by o2211991, May 4, 2019.

  1. o2211991
    o2211991 Guest

    One Guide Unable to Change Channels


    I have a DirecTV wireless genie mini 4k (C61W-400) connected to my original Xbox One via HDMI. I also have a Kinect. I am unable to use OneGuide to change the channels, either through voice, controller, or media remote. The only way I can change channel
    is with my DirecTV remote. "Xbox watch TV" voice command is able to change to cable, but commands to switch channel does not work.

    I was told by a Microsoft rep over the phone that Kinect may not support my newer Genie receiver, so I'd need to get a IR extender. I have obtained the extender, connected it, positioned it to my cable box, and changed the setting in my cable box to receive
    IR signals, and still it does not work. I have also tried a second HDMI cable. Also tried resetting the Xbox and OneGuide setting multiple times. I am absolutely stumped. Any help is appreciated!!!!

    :)
     
    o2211991, May 4, 2019
    #1
  2. MvL Guardian Win User

    One Guide Unable to Change Channels

    The only last step I could suggest, is to try to manually select your set top box versus letting it auto detect it.
  3. MvL Guardian Win User

    One Guide Unable to Change Channels

    During that set up process was the xbox able to turn off the device as it attempts to do?

    Edit: also being canadian and not having direct tv access i did some googling to find out more about your box.

    Ive found similar users with issues with these devices. One person mentioned turning off native mode in the direct tv box, so that may be something to try.

    They apparently are notorious for handshake (Authentication) issues, so it could actually be that your xbox just doesnt have the set top box permissions anymore to do whats needed to do.
  4. o2211991 Win User

    One Guide Unable to Change Channels

    In my set up of one guide, the Xbox auto detected the set top box and TV and automatically inputted the remote codes, so yes. Is that what you are asking?
  5. o2211991 Win User

    One Guide Unable to Change Channels

    Since the Xbox auto detects the cable box, it never gets to the step where it attempts to turn the box on or off.

    I just turned off native mode, and power cycled the Xbox. Still no fix. If it's true what you say about directv no longer being compatible, that'd really be a shame :(
  6. MvL Guardian Win User

    One Guide Unable to Change Channels

    Hi o2211991,

    Have you made sure to set your set top box in your settings?

    settings > tv&one guide > device control
Thema:

One Guide Unable to Change Channels

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