Outstanding payment not visible

Discus and support Outstanding payment not visible in XBoX Sales and Promo to solve the problem; Hey all, After about 5 years I just bought an xbox one and when I logged in, it said that I couldn't renew my xbox live gold subscription due to an... Discussion in 'XBoX Sales and Promo' started by TimZiegler1, Dec 23, 2018.

  1. TimZiegler1
    TimZiegler1 Guest

    Outstanding payment not visible


    Hey all,

    After about 5 years I just bought an xbox one and when I logged in, it said that I couldn't renew my xbox live gold subscription due to an outstanding payment. I should add that I used to have a 360 back in the days and when it broke down, I had no use for
    the subscription anymore. I am not sure if I cancelled the renewal or if they really could not charge me, however when I logged onto the website I could not find any outstanding payments. I already deleted and re-entered my debit card (same as before) to no
    success. In addition, I then purchased a code for a 3 months subscription which I can not use, it again states that I have to pay an outstanding payment first.

    Can anyone advise me on how I can find this payment so I can pay it off? I would hate to create a new account, mainly due to nostalgia honestly.

    BR and thanks in advance!

    Tim

    :)
     
    TimZiegler1, Dec 23, 2018
    #1
  2. Christyna64 Win User

    Outstanding payment not visible

    Have a look at this support page ,it should help you find what you're looking for.

    https://support.xbox.com/en-US/billing/xbox-subscriptions/pay-past-due-balance-on-xbox-subscription
  3. XBF Brad A Win User

    Outstanding payment not visible

    Hello Tim,

    Thanks for coming to the forums. If being that old you probably have a suspended subscription. With this you are unable to redeem codes or purchase new subscription. We recommend requesting a call back in this case to talk with a support agent about this.

    When you go to
    Contact Us
    to get it to request a callback follow these steps:

    • Step 1 ----select Xbox One
    • Step 2 ----select see more options then subscription changes
    • Step 3-----select show contact options
    • Step 4 ----select request a call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

    Hope this helps.

    Thanks,

    Brad

    Xbox Forum Team
  4. Smwutches Win User

    Outstanding payment not visible

  5. Friezzzz Win User

    Can’t renew or cancel my subscription, won’t let me play

    can’t see any outstanding payments but says a payment from May is pending, but says there is no outstanding and when I go to add my same card it says it’s not s recognized card when it’s the exact same details
  6. Mann13RRRz Win User

    Can I use my paypal account to buy games?

    Where is the visible payment?
Thema:

Outstanding payment not visible

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