Owned games not showing up

DrewStocklein · Jan 24, 2021

I own a few games that i know for a fact i have purchased, and I even see 2 of them in my order history. I own Resident Evil 5 for example, i paid for it in 2015 and now when I go to the store it says i need to pay for it again, as well as many other games.
What do I do to allow it to simply let me download a game i already own...

:)

[Farscape]

go to download history not the store, some games are rebundled on the store so cannot download this way.

StEvOsUpReMo88

Check your list of already installed games. All the games ive downloaded and deleted go there.

lukinatorduck

Hi ObliviousKnight,

Initially, did you downloaded it using a disc? If you did, then the game will only work with the disk on.

steeledwand7664

You would need to look back into your order history by signing into your account at account.microsoft.com to see if it may have bee refunded for any reason.

There was also a weekend that everyone with a gold subscription was able to play it for free this was back at the end of October of 2017 so it may have been possible that you got it and played it that weekend then when that weekend was over the license for
the game was taken away.

This game was never a part of the free games with gold so you the above would be the only reason that you would not have access to the game if you are signed into the same account that you purchased the game with.

XBF Chris J

Hello ObliviousKnight,

Thank you for posting here on the Xbox forums. We understand that you are trying to download a previously purchased game but you are being asked to purchase it. By "List of owned games" are you referring to your ready to install list? Can you confirm that
you see it here:
My Games

Owned games not showing up