parental account problems

Discus and support parental account problems in XBoX on Consoles to solve the problem; When I plug in in mi xbox-360, i received a meesage that said that the mycrosoft account of my father is not valid, and i need to choose a new account... Discussion in 'XBoX on Consoles' started by RAXAN FIRE DELT, Jun 7, 2014.

  1. parental account problems


    When I plug in in mi xbox-360, i received a meesage that said that the mycrosoft account of my father is not valid, and i need to choose a new account for the administration of my xbox profile. The problem is, that whenn i finish all the procedure, in any
    account, i received a message wicch said "the registration in xbox live is not available in this moments. Tray again later" I have 5 days receiving that psot and i want to know, What can i do?

    :)
     
    RAXAN FIRE DELT, Jun 7, 2014
    #1
  2. Miss Kleo
    Miss Kleo Guest
    Parental account problems

    Hey Andrew IceShard! I'm afraid it sounds like you'll need to contact phone support one more time to ensure that the password reset code is getting sent to the email associated with that Microsoft Account. Let us know how it goes!
     
    Miss Kleo, Jun 7, 2014
    #2
  3. Parental account problems

    My dad and i have already called 3 times and the people that we have talked to said that they would send a email with a reset password code a week after the first time we called but it never came.
     
    AndrewPawlowski, Jun 7, 2014
    #3
  4. Mister Gwyther Win User

    parent account problems

    Hey there Vash! If the email and password for the Parent Account is no longer accessible, I suggest you
    contact us directly via chat or phone and the agents there can try to assist you in recovering it. Give that a go and let us know what you find out, thanks!
  5. AndrewPawlowski Win User

    Parental account problems

    The only problum with the validate email is that the email was sent to the email account that i forgot the password to.
  6. Kaida Yuuki Win User

    Parental account problems

    Hey there Andrew! Without the password to the e-mail there is no way to solve this issue, unless you can validate the e-mail to get the password! Here's a thread I made up to help you with that!

    forums.xbox.com/.../397549.aspx
  7. Crakkaz-45D050D0-937 Win User

    Parental Account Problems

    Thanks for the Help.

    Hopefully Xbox Support will be able to help me out.
  8. Samma93 Win User

    Parental Account Problems

    You will probably have to contact xbox support directly in order to change the parental account associated with your Gamertag.

    You can contact them here:
    support.xbox.com/.../contact-us


    Also with your side question im pretty sure that when you reach the age you do not need the parental account password.

    You can promote your child account to adult by following these steps:
    support.microsoft.com/.../945418


    Good Luck.
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parental account problems

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