Password Problem

Discus and support Password Problem in XBoX Accessibility to solve the problem; We have xbox, which the kids use. I have Hotmail. Is there a way for me to NOT use MY Hotmail account for their xbox as it is currently? Right now,... Discussion in 'XBoX Accessibility' started by HeatherWalker1, Jul 22, 2019.

  1. Password Problem

    We have xbox, which the kids use. I have Hotmail. Is there a way for me to NOT use MY Hotmail account for their xbox as it is currently?

    Right now, one password works it all. I would like my email to open Hotmail and their email to open xbox - is this possible???? If not possible, how do I separate them without losing data for either one? THANK YOU!

    Microsoft "contact us" is a joke. Hopefully someone here can help me.

    HeatherWalker1, Jul 22, 2019
  2. Miss Kleo Win User

    Password Problems

    Hey Annile1! I'd highly advise against using a password you've previously had with this account. For your account safety your best bet is to use something random with both letters and numbers, capitalized and lowercase! For further security measures make
    sure to check out and ensure your account is protected. :)
  3. Exxion Win User

    Password Problems

    I don't remember, but I fixed it anyway. Apparently, if you change your password from your Xbox, it doesn't check if you have already used it.
  4. DigitalAssassin Win User

    Password problems

    Hey mate, do you still have access to the email associated with the account? If you do I'd suggest updating the security information through the website and then deleting his profile (profile only, not items associated with the account) off the Xbox and
    trying to recover it with that information. Info on updating security information here:


    If you don't have access to the email you can try and recover it here:
  5. WinglessPixie Win User

    Password Problem

    I've seen people with this problem before and if you call (1-800 4 my xbox) and explain the steps that you have already taken, an agent should be able to help you take it to the next step. It's not a guarantee but its the next best step.
  6. ngocphi Win User

    Password problems...

    No you must use the live password reset option

    If you cannot use backup email or secret answer secret question then you must use the customer service option

Password Problem

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