Past due subscription even tho I changed plan

Discus and support Past due subscription even tho I changed plan in XBoX Games and Apps to solve the problem; I changed my subscription setting to stop recurring bill but it STILL gave me the bill and now I cant cancel my subscription please help... Discussion in 'XBoX Games and Apps' started by tytie, Apr 3, 2020.

  1. tytie
    tytie Guest

    Past due subscription even tho I changed plan


    I changed my subscription setting to stop recurring bill but it STILL gave me the bill and now I cant cancel my subscription please help

    :)
     
    tytie, Apr 3, 2020
    #1
  2. InsanKilla clan Win User

    Past due subscription even tho I changed plan

    Please visit https://support.xbox.com/ they can help you with this problem more they we can I wish you luck
  3. steeledwand7664 Win User

    Past due subscription

    Unfortunately past due subscriptions can not be paid with Microsoft account/Gift card balance.

    A different credit/debit card than what was used on the past due subscription in order to clear up the past due payment.
  4. wi7bit Win User

    Past due subscription

    Hi paulquezada,

    you can't use Gift Cards or the Microsoft balance for subscriptions. Due to
    this, you should use a credit card (the same or another one) or one of the other valid payment methods to pay a past
    due
    , as explained here https://support.xbox.com/billing/xbox-subscriptions/pay-past-due-balance-on-xbox-subscription
    This is not completely accurate, as I pay for my Ultimate subscription with my Microsoft balance, which is topped up using gift cards purchased through the Microsoft Rewards program. But doing it this way, you still have to give a back-up method (using a
    credit card or PayPal) in case your balance runs too low.

    Have you tried going to your subscription and just changing the method of payment?

    https://support.microsoft.com/en-gb...unt-pay-for-a-past-due-microsoft-subscription
  5. Smwutches Win User

    Past due subscription

    Your account will be suspended from Live basically.
  6. WRxWestertitan Win User

    Past due subscription

    You can decide when to stop the subcription just by entering to your micorsoft account, you can see it in ways of pay and you can stop paying
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Past due subscription even tho I changed plan

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