Past dues on gold and game pass

Discus and support Past dues on gold and game pass in XBoX Accessibility to solve the problem; So I was going to get the new 2$ for 2 months of gold and then I see that I am being charged a past due but I turned off auto renewal it doesn't make... Discussion in 'XBoX Accessibility' started by latenightwork, Feb 16, 2019.

  1. Past dues on gold and game pass


    So I was going to get the new 2$ for 2 months of gold and then I see that I am being charged a past due but I turned off auto renewal it doesn't make any sense

    :)
     
    latenightwork, Feb 16, 2019
    #1
  2. Cowgrlzroc Win User

    Past dues on gold and game pass

    Thanks for reaching out to us today. I'm sorry to hear about this current billing issue. Only a support agent will be able to help with this. Unfortunately, we are not able to help you with payment and billing on this forum.
    When you go to Contact Us
    to request a callback, follow these steps:



    • Step 1 ----Select Xbox One
    • Step 2 ----Select See other options
    • Step 3 ----Select topic
    • Step 4 ----Select "Show contact options"
    • Step 5 ----Select request a call from support

    Once they call, explain the issue and they will be able to help you.



    I hope this information helps.

    Best wishes,

    Cowgirl
  3. XBF Diego M Win User

    Past dues on gold and game pass

    Hi there!

    We're sorry to hear about this subscription issue on your account. I recommend getting in contact with Xbox customer support since they have the proper verification and support tools to assist you with reviewing your account history and they can help figure
    out what happened with the renew cycle dates and other account information we don't have access to.

    1. Contact us here
    2. Select Xbox One
    3. Select See other options.
    4. Select Payment & Billing
    5. Select show contact options and go to step 4
    6. Select request a callback from support

    I hope this helps!
  4. AridLizard Win User

    subscription payments

    here is a link to all the info on past due balances and how to pay them.

    https://support.xbox.com/en-US/billing/xbox-subscriptions/pay-past-due-balance-on-xbox-subscription

    depending on when it was set to renew, you may be able to pay the balance and then request a refund, or, if the past due subscription is for Live Gold and you wanted to take advantage of the deals on Game Pass,
    Ultimate you can simply pay the outstanding balance and then upgrade to Game Pass Ultimate and any time left on your Live Gold will also be converted to Game Pass Ultimate
  5. AridLizard Win User

    Problem with xbox live and game pass

    if you used Gold or Game Pass or Game Pass Ultimate after the expiry date and recurring billing was turned on but there wasn't enough in your account to pay for it, it would get a Past Due Balance on the account.

    this Past Due Balance has to be cleared before any other purchases can be made with that account.

    the following link has all the details on how you can pay the balance off

    https://beta.support.xbox.com/help/...s/pay-past-due-balance-to-unlock-subscription
  6. Paul1708 Win User

    Game pass past due.

    Hey there

    The 14 day trail would renew and be taken from the card on file. You can check and cancel anytime account.microsoft.com/services

    When that renews if the payment fails for what ever reason that then becomes a past due sub in this case gamepass. Unforutally past dues can't be cleared using a prepaid 5x5 code. You would need too clear using a card then you can redeem the code
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Past dues on gold and game pass

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