Paying during Coronavirus

Discus and support Paying during Coronavirus in XBoX Sales and Promo to solve the problem; Hello, I have xbox live my payment is due every 3 months my next payment is due April 12rh. Due to the coronavirus I have been laid off. I dont want... Discussion in 'XBoX Sales and Promo' started by KathleenMcCoy1, Mar 27, 2020 at 2:53 AM.

  1. Paying during Coronavirus


    Hello,

    I have xbox live my payment is due every 3 months my next payment is due April 12rh. Due to the coronavirus I have been laid off. I dont want to loose my xbox live if I cant pay. Is there something you can do to help me keep me from loosing my xbox live
    account?

    :)
     
    KathleenMcCoy1, Mar 27, 2020 at 2:53 AM
    #1
  2. Ironwilled Win User

    Paying during Coronavirus

    Hi There,

    My recommendation would be to cancel recurring payment and simply let your Xbox Live expire until your situation improves. Then afterwards you can reorder it again and it will be ready for you. You won't loose your Xbox account, just the live portion.
  3. DoubleDRAGON666 Win User

    Paying during Coronavirus

    Support may be able to help you with this, but as far as I am aware, they aren't doing anything like that. No harm in contacting them though. And you won't lose your account! So don't worry too much :)

    Stay safe!
  4. Daft Badger Win User

    Paying during Coronavirus

    You wont lose your account,only the benefits that a xbox live sub gives you.

    If you shop around online you can pick up a live sub for much cheaper than buying direct from Microsoft.Places like cdkeys.com have good offers & are very reliable.

    Just stay away from G2A as they are not reliable at all.

    There's also Microsoft rewards if it's available in your region.You can earn enough points over time & get a box live sub for free.

    Just make sure to turn off auto renewal if you do not have the funds to pay or you may still get charged.
  5. Jaydad17 Win User

    Paying during Coronavirus

    You could attempt support however doubtful they will help. You never lose account just gold benefits. So really only choice borrow cash to cover it or just ride it out until it expires.
  6. AuraWolf Win User

    Paying during Coronavirus

    Unfortunately no there's nothing we can do for this issue, however once your membership runs out Xbox could offer game pass ultimate 3 months for £10.99 (bare in mind this offer may not appear) it has for me however so keep an eye out & I hope all goes well.

    Stay Safe.
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Paying during Coronavirus

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