Paying for Xbox Live from child account

Discus and support Paying for Xbox Live from child account in XBoX Sales and Promo to solve the problem; Hi! I’ve had a really hard time wrap my head how Xbox store is supposed to work with a family account. And I haven’t come to an enlightment yet, but... Discussion in 'XBoX Sales and Promo' started by JohnPXG, Sep 11, 2019.

  1. JohnPXG
    JohnPXG Guest

    Paying for Xbox Live from child account


    Hi!

    I’ve had a really hard time wrap my head how Xbox store is supposed to work with a family account. And I haven’t come to an enlightment yet, but just wasted a lot of money and time. Frustrating to say the least.

    I have parent account and my son has child account and everything he buys has to be approved. I’ve bought a couple of gift cards with a digital code that I’ve given to my son, in order for him to pay Xbox Live Gold. To start with I helped him redeem one
    card to add some money to his Microsoft account. For some reason he can not pay the Xbox Live with the money on his account. So I bought a new gift card so that he could use the code directly when selecting Xbox live from the store on the Xbox machine. Selected
    Xbox Live in the store and choose Use code. For some reason that just added the money to his account, it didn’t pay the Xbox Live. And the money in the account can not be used to pay for Xbox Live. Seriously, what is this? How is it suppose to work - is there
    any chance for him to pay for Xbox Live at all?

    // John

    :)
     
    JohnPXG, Sep 11, 2019
    #1
  2. XBF Felixx P Win User

    Paying for Xbox Live from child account

    Hello JohnPXG!

    Thanks for reaching out to Xbox forums support. I'm sorry to hear about your issue of not being able to pay for your child account's subscription with Microsoft currency / gift card.

    I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to look into your billing account and see what might be causing that issue / make that purchase for you.



    As provided above the best way to reach Live Support would be here:
    https://support.xbox.com/contact-us#0



    Step 1 ----Select Xbox One

    Step 2 ----Select See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support



    I hope this helps a bit more. Let us know how it all turns out!

    Felix

    Xbox forums support
  3. Dirty Loco Win User

    I need the password in account

    [quote user="angel2570"]

    Is this passcode wil only prevent my child to pay on xbox live or it will not allow him to play any game?

    [/quote]It will prevent anyone who doesn't know the passcode from accessing your Xbox Live account at all without your permission.
  4. M3tal Daz3 Win User

    Parent account

    Changing the age under your profile data cannot change your xbox account from child to adult. If you have registered an account under 18+ of age in xbox live service that is a child account
  5. Justifis Win User

    Can't change Microsoft Account

    That's where I've been trying to change the Microsoft Account from, the child's Xbox Live account on his console.
  6. borospark Win User

    Paying for child accounts

    SO I can finally get access to my child accounts but I am still none the wiser, it says I am prepaid upto February with the freebie from changeover but nothing after that.

    So how much is this going to cost me?

    Shall I just assume that its the price of an adult account and all subsidies are now gone
Thema:

Paying for Xbox Live from child account

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