Paying past due amount for Xbox live but getting a “sorry something went wrong try again later”

Discus and support Paying past due amount for Xbox live but getting a “sorry something went wrong try again later” in XBoX Accessibility to solve the problem; So I am trying to pay for xbox live and it is a past due balance that i am trying to pay for but everytime i subscribe I get a message thats says... Discussion in 'XBoX Accessibility' started by mddavisDJ, Feb 16, 2019.

  1. mddavisDJ
    mddavisDJ Guest

    Paying past due amount for Xbox live but getting a “sorry something went wrong try again later”


    So I am trying to pay for xbox live and it is a past due balance that i am trying to pay for but everytime i subscribe I get a message thats says something went wrong try again later. So I tey to process the card on file to pay and it says its processed
    but the payment never comes off the card nor does the xbox live work help!!!

    :)
     
    mddavisDJ, Feb 16, 2019
    #1
  2. steeledwand7664 Win User

    Paying past due amount for Xbox live but getting a “sorry something went wrong try again later”

    Normally when a subscription goes past due it will not allow you to use the payment option that was originally tried to use to pay for it and you would need to use a different payment option.

    You can go to account.microsoft.com and add a new payment option and use that to pay the past due amount.
  3. Smwutches Win User

    Paying past due amount for Xbox live but getting a “sorry something went wrong try again later”

  4. JackTheWolf1986 Win User

    Redeeming Code of Dying Light isn't possible

    It's not working either...

    I just get following..

    "Something went wrong.

    We are sorry! Try again later."
  5. xlaeser Win User

    Trouble Xbox live Gold

    Hi ,

    Thank you for reaching out to us on this, can you let us know what the full error message is that you see when trying to pay the past due amount please?

    Thank you!
    Hey,

    yeah the full message error is

    "

    Sorry, something went wrong.
    We’re not sure what happened, but refreshing the page may help, or trying again in a little while.

    TraceId: UmgZeZXdEESvweax.41.39.58"
  6. Stumplstltskin1 Win User

    Something went wrong Sorry about that. Please try again later.

    I bought a 12 month code, got charged twice and called for help on Friday, the double charge was refunded and I was given a pre paid code which when I put it in it says Something went wrong. Please try your purchase again in a few minutes. I've called support
    4 times now and it is now Tuesday and I still can't redeem the code I got from Microsoft themselves nor can anyone tell me how this happened. I now have to wait ANOTHER 5-6 days for another resolution even though as far as they can tell, nothing is wrong with
    my account. Extremely frustrating!!!
Thema:

Paying past due amount for Xbox live but getting a “sorry something went wrong try again later”

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