Paying to cancel xbox live

Discus and support Paying to cancel xbox live in XBoX Sales and Promo to solve the problem; Hey Microsoft, I would like to know something. I didnt realize i was paying monthly for the past year for xbox live and i recently got a new... Discussion in 'XBoX Sales and Promo' started by Mentalstatemike, Sep 10, 2019.

  1. Paying to cancel xbox live


    Hey Microsoft,

    I would like to know something.

    I didnt realize i was paying monthly for the past year for xbox live and i recently got a new card(about 2 months ago). So that meant my subscription couldnt be paid for and i didnt notice until recently while going through my emails. So taking the necessary
    steps to cancel my xbox live i went to my subscriptions and went into Payment and billing. I noticed i didnt have a prompt for me to cancel. Then i decided to just to pay for it after looking over all the options you give down at the bottom of the page and
    out of the blue after spending money, the option to cancel the subscription came up. Why did i have to pay to cancel something i wasnt even using? Is it because the subscription was technically still active even if there was no payment that could go through?

    I'm very confused on why this was the only way to cancel a subscription that was a "missed payment" without having to contact customer support.

    Mike

    :)
     
    Mentalstatemike, Sep 10, 2019
    #1
  2. Smwutches Win User

    Paying to cancel xbox live

    Since auto-renewal was not turned off, the system would have started a new subscription and tried to charge you again. Since it wasn't able to charge you you accrued a balance that had to be paid off before you could start the subscription again (or contact
    support to see about removing it).
  3. Ricardo Cintra Win User

    Paying to cancel xbox live

  4. Lhynkrix Win User

    Getting a "Server Error in '/' Application." when trying to access my account.

    my friend who is not paying for xbox live can acces it almost instantly, but i cant and im paying for xbox live. all i want to do is cancel the auto renewal so i can pay my bills.
  5. Allebas Win User

    Can't see any cancelation button for xbox live.

    Hi Torqeetv,

    Did you cancel the Xbox live gold before the renewal date? If not, you there will be a balance will be added to your account and your Xbox gold will be cancel until you pay the balance.
  6. HILL5NAKE Win User

    is it usual pratice to suspend an account as ms were unable to take unauthorize monies

    if only it was that simple (no pay no live) Its not ...........it is have live like it or not , now pay us,or well cancell silver and gold privelidges
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Paying to cancel xbox live

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