Payment transaction keeps loading forever

Discus and support Payment transaction keeps loading forever in XBoX Games and Apps to solve the problem; Hi, I'm trying to buy the free xbox 360 game with gold. I have a current xbox live gold subscription. When I try to buy it through my Xbox One, I can... Discussion in 'XBoX Games and Apps' started by UrbaneDragoon, Oct 2, 2019.

  1. Payment transaction keeps loading forever


    Hi,

    I'm trying to buy the free xbox 360 game with gold. I have a current xbox live gold subscription. When I try to buy it through my Xbox One, I can only see the price of the game. There's options to continue and cancel but I cannot click on continue, only
    on cancel. When trying to buy it through the markeplace, the interface is stuck at the payment transaction. It just keeps loading. I have a valid credit card attached. For some reason my language also turns to french when buying the game.


    Payment transaction keeps loading forever [​IMG]


    I cannot seem to find anything about this problem. There also seems to be no option at all to contact any kind of Xbox support, only articles which do not help at all.

    Thank you

    :)
     
    UrbaneDragoon, Oct 2, 2019
    #1
  2. SatanicoDrCadillac Win User

    Payment transaction keeps loading forever

    Hi!

    Try to do it directly from your console or from the xbox mobile app.
  3. Christyna64 Win User

    Payment transaction keeps loading forever

    This happened to me so I just used Edge browser on my Android phone and I got the purchase to go through there. You might also send Microsoft feedback on this issue using the feedback hub on a Windows PC.
  4. SpiralOut46and2 Win User

    Payment transaction keeps loading forever

    This has happened to me with the 360 Games with Gold before too. I tried and tried and it was just a loading circle and would never load. I'm not sure if it might help, or it was just coincidence for me, but I left it and quit trying for the day and then
    remember about it 2 days later, went back to it and tried again, and it went straight through. Maybe try again tomorrow or the next day and hopefully it will have fixed itself. Best of luck!
  5. Phoenix_Reins Win User

    Payment transaction keeps loading forever

  6. campy amour Win User

    My XBox wont let me go gold.

    It doesn't give me anything, it wont load and keeps doing the loading sign. Even if I let it sit forever, it wont
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