Pays and facturation

Log into your Microsoft account and make sure it is there. You can try logging yourself out of the Xbox and logging back in to trigger a "sync" so to speak.

For billing and purchasing issues you need to contact xbox support: http://support.xbox.com/contact-us

Dont engine

Playstation is better >:v

visit https://account.microsoft.com/billing/orders?fref=home.card.payment-and-billing

Hey there
AlvaroRestrepo1

Thanks for letting us know about the situation.

I can see how not being able to use your Gold sub could be irritating, so let's see if we can help.

If you haven't already, I would recommend removing your profile from the console and then redownload it following the steps outlined in our

How to add or remove a Microsoft account on Xbox One support article.

When you get a chance, give that a try and let us know if that helped.

Thanks!