PC Game Pass - stuck on preparing / not launching games

Discus and support PC Game Pass - stuck on preparing / not launching games in XBoX Games and Apps to solve the problem; This started happening yesterday. Attempted to download Outriders sat on preparing for over 4 hours. Followed all "fixes" available closed all apps... Discussion in 'XBoX Games and Apps' started by Madcapsk8er, Jan 26, 2022.

  1. Madcapsk8er
    Madcapsk8er Guest

    PC Game Pass - stuck on preparing / not launching games


    This started happening yesterday.

    Attempted to download Outriders sat on preparing for over 4 hours. Followed all "fixes" available

    • closed all apps
    • repaired gaming services
    • reset gaming services
    • repaired xbox app
    • reset xbox app
    • uninstalled xbox app
    • uninstalled gaming services using powershell command
    • used wsreset on microsoft store
    • refreshed all windows apps
    • reinstalled xbox app which in turn installed gaming services
    At this point the game installed - won't launch

    [I followed another guide to reset permissions in storage as this had happened to another user but this did not work]

    • reset PC
    Downloaded - won't launch

    • Completed full format & reinstall of windows
    • ran all updates
    The game eventually installed - won't launch

    Tried to install hitman doesn't move from "preparing 0%"

    Tried to install Doom Eternal Doesn't even appear in the library

    I feel like I've exhausted all avenues - everything was working absolutely fine not 2 days ago what has caused the issue??

    :)
     
    Madcapsk8er, Jan 26, 2022
    #1
  2. Jesse E' Win User

    PC Game Pass - stuck on preparing / not launching games

    Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    Open task manager and end task on any EA Play things, then try to open ea play desktop again, should take a few minutes to start up, then a downloading screen should appear, after it's done updating you should be able to download and play

    Credit - Emanuel-Tyrone
  3. Jesse E' Win User

    PC Game Pass - stuck on preparing / not launching games

    Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    Yes, you have exhausted most of the options there is. How about you do a system restore and take the PC back to a date before 2 days ago? Could you check maybe you have a restore point for a date before the issue started?

    See here https://support.microsoft.com/en-us/windows/how...

    Note that a system restore will remove all the files you stored after the restore date.
  4. Madcapsk8er Win User

    PC Game Pass - stuck on preparing / not launching games

    Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    Yes, you have exhausted most of the options there is. How about you do a system restore and take the PC back to a date before 2 days ago? Could you check maybe you have a restore point for a date before the issue started?

    See here https://support.microsoft.com/en-us/windows/how...

    Note that a system restore will remove all the files you stored after the restore date.
    Thank you for your reply.

    I completely reformatted my system and did a clean install of windows so have no restore points so unfortunately this won't solve it, come to think of it the only thing that has changed is I upgraded to Game Pass Ultimate 2 days ago!

    What an odd thing to do when I pay them more money :D
  5. XA JJKILLERs Win User

    Unable to Pre-Load Gears 5 on PC

    I purchased game pass ultimate for PC, and the Xbox Beta app gives me the option to pre-load Gears 5 in preparation for the early release tomorrow.

    Unfortunately, the game is stuck at 0% (Preparing) and never advances. I have cancelled and restarted the download, but it wont install at all after that. I click install, it asks for the desired install drive, and I click okay. Then the button goes from
    "Preparing" back to "Install" instantly.

    I'm very excited about this game but pretty irritated that Xbox Owners can pre-load, but the PC owners cannot. Please help.
    I did just fine did you try to update the app
  6. x PAYLOAD x Win User

    Game Pass on both platforms.

Thema:

PC Game Pass - stuck on preparing / not launching games

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