Pending order

Discus and support Pending order in XBoX Sales and Promo to solve the problem; I ordered a controller of the xbox design lab on 1/31/19. The website said I would not be charged until my order shipped. I was charged on 2/1/19 for... Discussion in 'XBoX Sales and Promo' started by Ray0926, Feb 21, 2019.

  1. Ray0926
    Ray0926 Guest

    Pending order


    I ordered a controller of the xbox design lab on 1/31/19. The website said I would not be charged until my order shipped. I was charged on 2/1/19 for the controller - my order still says its pending. Upon reading on the community about others having this
    issue, I seen Microsoft was responding with "you will recieve your controller within 14 days of purchase." Today is day 13. I called the Microsoft store customer support yesterday and got hung up on immediately after reporting my concern. So I called back
    and another woman said "let me check your account and put you on hold" I sat on hold for 20 minutes with no response until I eventually got impatient and hung up the phone. Customer service was awful and absolutely no help. My question is, where is my controller?
    What is going to be done about the awful customer service I recieved yesterday? Why was I charged 11 days ago if my controller is still not here? If my controller is not here tomorrow, which will be the 14th day since my order, can I have my money back? I
    just want my flippin controller???

    :)
     
    Ray0926, Feb 21, 2019
    #1
  2. bowski477 Win User

    Pending order

    Hi Jaque, this thread is pretty old. You'll want to
    create a new thread
    to describe your issue to receive better assistance. Thanks!
  3. Smwutches Win User

    Pending order

    I don't doubt that you saw that, I'm just stating that how you've been charged is correct.
  4. Smwutches Win User

    Pending order

    Design lab controllers are actually charged immediately since it is a customized item. That means the order has been accepted and has gone into production. Once it ships you will receive an email with tracking. It can take 2-3 weeks to receive the controller.

    https://xboxdesignlab.xbox.com/en-us/faq

    I have been charged for my controller, but I have not received a shipping tracking number.

    You were charged for your controller at the time it began to be built. It can take up to two weeks between that time and when you will receive a tracking number. You will receive an email with the tracking number once your
    controller ships.
  5. ArminatorX Win User

    Pending Order

    From whom did you buy a digital code?

    You usually don't buy codes from Microsoft as you usually buy items directly from Microsoft.

    If you bought the code from a reseller like Amazon or some other store, you will have to contact the store about the whereabouts of the code.
  6. ChromaticBattle Win User

    Pending Orders

    I completely agree. My main problem is that they took the money out of my account and held it. Four days later they refunded it and said they couldn't process the payment. They then said to change the payment method otherwise they will cancel the order.
    So, I switched it to a credit card and to this day it's still pending. Another 4 days later that is. It has been pending over a week now and I haven't been told once by MS that it was due to Covid.
Thema:

Pending order

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