Perfect Xbox 360 suddenly won't update: C000-0099 status error

Discus and support Perfect Xbox 360 suddenly won't update: C000-0099 status error in XBoX on Consoles to solve the problem; I have spotted a concerning trend in several posts where 10 year old Xbox 360's suddenly get bricked during an update or simply won't update. Is MSFT... Discussion in 'XBoX on Consoles' started by captain_semtex, Feb 21, 2019.

  1. Perfect Xbox 360 suddenly won't update: C000-0099 status error


    I have spotted a concerning trend in several posts where 10 year old Xbox 360's suddenly get bricked during an update or simply won't update. Is MSFT deliberately killing old machines?

    I have an 10 year old original Xbox 360, an Xbox 360S and an Xbox ONE S. It's been 2 years since I last played the Xbox 360. When I turned it on recently I was immediately prompted with a system update from Xbox Live. This downloaded successfully, but failed
    during installation with Status Code xxxx-xxxx-xxxx-C000-0099.

    Researching this code revealed this is either a problem with my Xbox Live account or the update has detected my Xbox 360 has been modified or opened... except it has not... and MSFT Support also confirmed my account is "perfect".

    I have tried the following:-

    1) Formatted my hard drive

    2) Cleared the system cache

    3) Reset my network settings to factory defaults (I use a wired connection)

    4) Went to System > Storage and press X LB RB X LB RB X to remove any previous updates

    5) Installed the update via USB following https://support.xbox.com/en-US/xbox-360/console/system-updates-info

    ... but the result is always the same.

    I have 2 other 20GB hard drives from previously owned Xbox 360's that have long since died and repeated the above steps with those but with the same results.

    So I now have a perfectly good Xbox 360 which cannot connect to Xbox Live and cannot retrieve cloud saved games info or any Xbox GOLD games. I can now only play offline the handful of physical Xbox 360 games that I have.

    I know my Xbox is not opened or modified, and as the USB offline update also failed immediately with the same status code, this suggests the update is performing some hardware checks and is incorrectly determining my Xbox has been modified possibly because
    the hardware is so old (my Xbox doesn't even have an HDMI port!)

    (Aside: I also visited https://enforcement.xbox.com/en-US/home/consolecheck to check if my console had been banned but I got the message "Unable to detect the state of this serial number at this time, please connect this device to Xbox LIVE"... which of
    course I cannot!! I also tried the serial number for my working Xbox 360S which was connect to Xbox LIVE but got the same message!)

    Any ideas what else I can try or who at MSFT I can contact? Support have been quite good but ultimately I have reached a dead-end.

    Thank you in advance for your help.

    :)
     
    captain_semtex, Feb 21, 2019
    #1
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Perfect Xbox 360 suddenly won't update: C000-0099 status error

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