Persistent and Simultaneous disconnection of my Xbox devices

Discus and support Persistent and Simultaneous disconnection of my Xbox devices in XBoX on Consoles to solve the problem; In December of 2021, a problem started occurring that caused both my controller and wireless microphone to disconnect from my Xbox One S. I could... Discussion in 'XBoX on Consoles' started by Kyle Lillywhite, Aug 4, 2022.

  1. Persistent and Simultaneous disconnection of my Xbox devices


    In December of 2021, a problem started occurring that caused both my controller and wireless microphone to disconnect from my Xbox One S.

    I could tell when this problem would begin to occur as my audio would begin to be choppy, and my movement in-game would be impaired. Then, both my controller and microphone disconnect from the console simultaneously while still being powered on. They could never be reconnected to my Xbox One S until I restarted the console, thereby kicking me from whatever game I am playing.

    Thinking the problem was with the microphone, I ditched it. The problem still persisted when I played with only the controller with no mic connected to the console.

    Soon I bought a new controller and microphone, and the problem persisted. I factory reset my Xbox One S and the problem persisted.

    Last week, the end of July 2022, I purchased an Xbox Series S. Within 24 hours this problem begins occurring once more this time on a new console with not a single device being a "Patient Zero".

    I have no idea what is causing this problem, but what I do know is the only thing connecting my current devices to the start of this problem occurring is my Microsoft account. Does a Microsoft employee or someone who has had something similar happen have a permanent solution?

    :)
     
    Kyle Lillywhite, Aug 4, 2022
    #1
  2. andersonpassos Win User

    Persistent and Simultaneous disconnection of my Xbox devices

    Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

    good evening

    ´

    It is possible that some other device interferes with the connection.

    Using the Bluetooth device near Wi-Fi routers, personal computers, microwaves, refrigerators, etc.

    Using the Bluetooth device close to other Bluetooth devices

    Use the device away from the reader.

    Bluetooth device placed in a case
  3. Jaymondo-942E17A6-67 Win User

    Controller disconnection issues

    You are definitely not alone, it has to be a console issue as all my controller disconnect simultaneously.
  4. JoeGong Win User

    Elite controller series 2 disconnects

    Hi there Joe,

    Thanks for the reply. I understand there is an issue with the Xbox One Elite controller Series 2. To help clarify,

    • Are you using a Bluetooth headset or other Bluetooth devices?

    If the issue persists, I recommend to contact Customer Support for further assistance or visit the
    Device service and Repair
    site.

    Give this a try and let us know the results.
    Sure, I was using a bluetooth speaker simultaneously. And after I disconnect all other devices except the controller, the first problem is automatically solved. Is there any explanation for this? Coz I prefer to have a speaker or other Bluetooth device
    during the gameplay.
  5. WayUpHigh Win User

    Wireless Connection Issue?

    My connection is great. I don't have any issues with any of my other wireless devices. It only disconnects from Live when my controller simultaneously disconnects. Its not the controller either. I've bought a brand new 1st party wireless controller just
    to make sure. The disconnect only lasts roughly 10-30 seconds and then everything reconnects. Sometimes it will happen multiple times and other times I can go hours without any issue. I feel like I'm losing my mind trying to figure out the issue.
  6. Whizzzkey2K Win User

    Can't connect 2 wired controllers at once

    Update: I've tried to play the game Magicka on my PC with both wired controllers simultaneously connected and they work absolutely fine. However when I connect them both to the Xbox, the issue persists and the latter one connected just overrides the former.
Thema:

Persistent and Simultaneous disconnection of my Xbox devices

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