Phone call disconnects xbox

Discus and support Phone call disconnects xbox in XBoX Accessibility to solve the problem; Hi. Recently I have noticed a problem where an incoming phone call on a VoIP phone through the NBN, that is connected to the modem directly, will crash... Discussion in 'XBoX Accessibility' started by Fiona_L, Jan 13, 2021.

  1. Fiona_L
    Fiona_L Guest

    Phone call disconnects xbox


    Hi. Recently I have noticed a problem where an incoming phone call on a VoIP phone through the NBN, that is connected to the modem directly, will crash the internet if my son is on the Xbox at the time of the call. The Xbox One S is connected via Wi-Fi.
    This does not happen if we are using the net for any other purpose such as watching Netflix on the TV or on our devices. It is only happening if he is on the xbox. It's not the phone, I bought a new one just in case and it is still happening. Is there a
    setting I should change? Could it be a bandwidth issue? Our nbn is very slow.

    12-14Mbps (that's all I can get). If that's the case, is there a way to change the settings perhaps to have downloads schedule overnight or something. If there are any other reasons it could be happening what do you suggest I do?

    :)
     
    Fiona_L, Jan 13, 2021
    #1
  2. tracy653 Win User

    xbox disconnecting if make/take phone call...

    just checked this, and hotspot is switched off, thanks though, i do often have it on!
  3. denis97g Win User

    xbox disconnecting if make/take phone call...

    Hi! is the xbox connected via ethernet? I don't think it's an xbox issue, rather something to do with your internet connection.
  4. onyxishere Win User

    xbox live disconnecting during phone calls

    Exactly as above. Also, if the xbox is disconnecting try getting a new filter and replace it as it may have failed.
  5. tracy653 Win User

    xbox disconnecting if make/take phone call...

    Hi, its happened when I've used my mobile and my land line, I figured its all wifi nowadays (sorry, im not very techie!)
  6. XBF Felixx P Win User

    xbox disconnecting if make/take phone call...

    Hello tracy653!

    Thanks for reaching out to Xbox forums support

    Are you using wifi to make calls and is your son is using wifi to play Xbox Live?

    Let us know!

    Felix

    Xbox forums support
Thema:

Phone call disconnects xbox

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