PlayTo is choppy when playing mp4 videos, but not avi files. Can anyone help?

Discus and support PlayTo is choppy when playing mp4 videos, but not avi files. Can anyone help? in XBoX Games and Apps to solve the problem; The video on my xbox slim is choppy when playing mp4 video files via playto to it. Avi files however play just fine. The problem started about a month... Discussion in 'XBoX Games and Apps' started by ZombieDad001, Jun 11, 2014.

  1. ZombieDad001
    ZombieDad001 Guest

    PlayTo is choppy when playing mp4 videos, but not avi files. Can anyone help?


    The video on my xbox slim is choppy when playing mp4 video files via playto to it. Avi files however play just fine. The problem started about a month ago. I also don't have any issue when playing mp4 video files to my second xbox or my wireless Panasonic
    streaming player via playTo. I contacted support and had a lengthy chat but was still unable to resolve the issue. I left a copy of the chat incase that helps. Can anyone one help?

    info: at 13:49:02 Please wait for an agent to respond. The current average wait time is 0 minutes. Thank you for your patience. info: at 13:49:03 Privacy Statement You are now chatting with 'Corazon'. Corazon: at 13:49:12 Thank you for contacting Microsoft
    Xbox Chat Support. My name is Corazon. Please give me a few minutes while I review your issue. mike: at 13:49:41 Playto stutters when playing mp4 files. Corazon: at 13:50:07 I am sorry if this is happening. I will do my best to help you today Mike. Corazon:
    at 13:51:28 Before we start, are you using an Xbox One or an Xbox 360? mike: at 13:52:16 I have two xbox's both xbox 360's.. the issue only recently started happening on the xbox slim. IT works fine on my other xbox halo edition. Corazon: at 13:52:52 Does
    it happen on all MP4 files on your Xbox 360 S? mike: at 13:53:19 Yes on all of the mp4 files I tested. I also tested avi files which worked fine. mike: at 13:54:07 The same mp4 files will work on my xbox halo edition but not on my xbox slime. Corazon: at 13:54:39
    All right, thank you for that information Mike. Please stay on the line as I check on this here for you real quick. mike: at 13:54:50 ok Corazon: at 13:55:16 Thank you. Corazon: at 13:57:15 Still checking here. Corazon: at 13:57:35 By any chance, did you receive
    any error message or error code when you experience this issue? mike: at 13:58:03 no error messages. The mp4 will still play but it will be choppy. Corazon: at 13:58:44 Thank you for that information. Corazon: at 13:59:58 Did you rip the MP4 songs from a disc
    or did you stream this from your media portable device? mike: at 14:00:27 There mp4 video files. Corazon: at 14:01:36 How did you transfer the files to your Xbox 360 S> Corazon: at 14:01:41 **Xbox 360 S? mike: at 14:02:28 There still on my computer. I use
    the PlayTo option in windows 8 to stream them via dlna to the xbox 360. Corazon: at 14:04:30 Are you referring to the Windows Media Center Corazon: at 14:04:34 **Center? mike: at 14:05:35 No. Im not using windows media center. If you right click a video file
    in windows 8 there is a option to playto with a list of available devices. My 360's are on the list. Corazon: at 14:08:25 Thank you for that information. Corazon: at 14:09:52 Let me check on this. Corazon: at 14:12:10 Thank you for waiting Mike. Corazon: at
    14:12:27 Let us try some troubleshooting steps here and see if it will work. mike: at 14:12:33 ok Corazon: at 14:12:49 1.Press the Guide button on your controller, then select Settings, select System Settings, and select Network Settings. Corazon: at 14:12:49
    2. Select the name of your Wireless Network, or select Wired Network for a wired connection. Corazon: at 14:12:49 3.Select Test Xbox LIVE Connection. mike: at 14:13:59 ok Corazon: at 14:15:26 How was it? mike: at 14:15:38 Nat error mike: at 14:15:52 Upnp
    port 3074 Corazon: at 14:16:58 I see. This is most likely the reason why the file stutters. Corazon: at 14:17:07 Let's try to reset your console's network settings.

    https://sales.liveperson.net/hc/10740014/?cmd=file&file=chatFrame&site=10740014&SE...

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    Corazon: at 14:17:26 If this won't work, I may need to ask you to contact your Internet Service Provider to open some ports for you. Corazon: at 14:17:30 Ready? mike: at 14:17:35 ok Corazon: at 14:17:41 Awesome! Corazon: at 14:17:53 1.Press the Guide button
    on your controller, select Settings, and select System Settings. Corazon: at 14:17:53 2.Select Network Settings. Corazon: at 14:17:53 3.Select Wired Network or the name of your wireless network when the network list is displayed. Corazon: at 14:17:56 4.Select
    Configure Network. Corazon: at 14:17:56 5.On the Additional Settings tab, select Restore to Factory Defaults. When prompted, select Yes, Restore to Factory Defaults. Corazon: at 14:18:00 6.Turn off your console. Corazon: at 14:18:00 7.Turn on your console.
    mike: at 14:20:24 Did it but now it wants me to enter my wireless password again.. hold on Corazon: at 14:21:27 Sure thing. mike: at 14:22:57 it prompted me to do the test again, but didn't receive the nat error. Corazon: at 14:24:30 Great! Corazon: at 14:24:45
    How was the test? Corazon: at 14:24:49 Is it all good? mike: at 14:26:07 Just tried a video and im still getting the stuttering Corazon: at 14:26:35 Thank you for that information. Corazon: at 14:27:03 Are you using the same connection with the original Xbox
    360 and Xbox 360 S? mike: at 14:27:37 No... the slim is wireless but the other one is wired. Corazon: at 14:28:05 Have you tried to observe the Xbox 360 S with the wired connection? mike: at 14:29:16 No.. the wire doesn't reach. But the weird thing is that
    it used to work just fine wirelessly. Corazon: at 14:31:34 Thank you for that information. Let's try to roll back the update of your Xbox 360 S console, if this won't work, our last resort would be to ask you to contact your Internet Service Provider, all
    right? mike: at 14:32:29 The problem started about a month ago and the last update just came out recently. Corazon: at 14:35:10 Can you recall any activity or changes you made before this started happening? mike: at 14:36:12 No not off hand... Ive tried clearing
    the cache to see if that helps to no luck also. Corazon: at 14:37:17 All right, let's still give it a shot. Will that be okay? mike: at 14:38:05 I'm sure removing the update wont change anything except extra work. Corazon: at 14:39:40 It's okay if you do not
    want to try it. Let me give you a list of ports that you need to ask your Internet Service Provider to open for you. mike: at 14:41:25 Sure but nothing is being transmitted or recieved outside of my network. So im not sure that would work. Im only streaming
    from my laptop to my xbox via my lan. mike: at 14:41:44 its gotta be something different about the xbox slim that is causing it. mike: at 14:42:23 I could technically not even have an isp and still beable to stream within my network from pc to xbox. Corazon:
    at 14:46:37 I understand, this appears to be more of the compatibility issue Mike. Corazon: at 14:48:00 I highly recommend you to check the link below to check the compatibility type of the file for the PlayTo feature. Corazon: at 14:48:06 Here info: at 13:49:02
    Please wait for an agent to respond. The current average wait time is 0 minutes. Thank you for your patience. info: at 13:49:03 Privacy Statement You are now chatting with 'Corazon'. Corazon: at 13:49:12 Thank you for contacting Microsoft Xbox Chat Support.
    My name is Corazon. Please give me a few minutes while I review your issue.

    https://sales.liveperson.net/hc/10740014/?cmd=file&file=chatFrame&site=10740014&SE...

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    mike: at 13:49:40 Playto stutters when playing mp4 files. Corazon: at 13:50:07 I am sorry if this is happening. I will do my best to help you today Mike. Corazon: at 13:51:28 Before we start, are you using an Xbox One or an Xbox 360? mike: at 13:52:15 I have
    two xbox's both xbox 360's.. the issue only recently started happening on the xbox slim. IT works fine on my other xbox halo edition. Corazon: at 13:52:52 Does it happen on all MP4 files on your Xbox 360 S? mike: at 13:53:18 Yes on all of the mp4 files
    I tested. I also tested avi files which worked fine. mike: at 13:54:06 The same mp4 files will work on my xbox halo edition but not on my xbox slime. Corazon: at 13:54:39 All right, thank you for that information Mike. Please stay on the line as I check on
    this here for you real quick. mike: at 13:54:49 ok Corazon: at 13:55:16 Thank you. Corazon: at 13:57:15 Still checking here. Corazon: at 13:57:35 By any chance, did you receive any error message or error code when you experience this issue? mike: at 13:58:02
    no error messages. The mp4 will still play but it will be choppy. Corazon: at 13:58:44 Thank you for that information. Corazon: at 13:59:58 Did you rip the MP4 songs from a disc or did you stream this from your media portable device? mike: at 14:00:28 There
    mp4 video files. Corazon: at 14:01:36 How did you transfer the files to your Xbox 360 S> Corazon: at 14:01:41 **Xbox 360 S? mike: at 14:02:27 There still on my computer. I use the PlayTo option in windows 8 to stream them via dlna to the xbox 360. Corazon:
    at 14:04:30 Are you referring to the Windows Media Center Corazon: at 14:04:34 **Center? mike: at 14:05:34 No. Im not using windows media center. If you right click a video file in windows 8 there is a option to playto with a list of available devices. My
    360's are on the list. Corazon: at 14:08:25 Thank you for that information. Corazon: at 14:09:52 Let me check on this. Corazon: at 14:12:10 Thank you for waiting Mike. Corazon: at 14:12:27 Let us try some troubleshooting steps here and see if it will work.
    mike: at 14:12:32 ok Corazon: at 14:12:49 1.Press the Guide button on your controller, then select Settings, select System Settings, and select Network Settings. Corazon: at 14:12:49 2. Select the name of your Wireless Network, or select Wired Network
    for a wired connection. Corazon: at 14:12:49 3.Select Test Xbox LIVE Connection. mike: at 14:13:58 ok Corazon: at 14:15:26 How was it? mike: at 14:15:37 Nat error mike: at 14:15:51 Upnp port 3074 Corazon: at 14:16:58 I see. This is most likely the reason
    why the file stutters. Corazon: at 14:17:07 Let's try to reset your console's network settings. Corazon: at 14:17:26 If this won't work, I may need to ask you to contact your Internet Service Provider to open some ports for you. Corazon: at 14:17:30 Ready?
    mike: at 14:17:34 ok Corazon: at 14:17:41 Awesome! Corazon: at 14:17:53

    6/11/2014

    1.Press the Guide button on your controller, select Settings, and select System Settings. Corazon: at 14:17:53 2.Select Network Settings. Corazon: at 14:17:53 3.Select Wired Network or the name of your wireless network when the network list is displayed. Corazon:
    at 14:17:56 4.Select Configure Network. Corazon: at 14:17:56 5.On the Additional Settings tab, select Restore to Factory Defaults. When prompted, select Yes, Restore to Factory Defaults. Corazon: at 14:18:00 6.Turn off your console. Corazon: at 14:18:00 7.Turn
    on your console. mike: at 14:20:23 Did it but now it wants me to enter my wireless password again.. hold on Corazon: at 14:21:27 Sure thing. mike: at 14:22:56 it prompted me to do the test again, but didn't receive the nat error. Corazon: at 14:24:30 Great!
    Corazon: at 14:24:45 How was the test? Corazon: at 14:24:49 Is it all good? mike: at 14:26:06 Just tried a video and im still getting the stuttering Corazon: at 14:26:35 Thank you for that information. Corazon: at 14:27:03 Are you using the same connection
    with the original Xbox 360 and Xbox 360 S? mike: at 14:27:36 No... the slim is wireless but the other one is wired. Corazon: at 14:28:05 Have you tried to observe the Xbox 360 S with the wired connection? mike: at 14:29:15 No.. the wire doesn't reach.
    But the weird thing is that it used to work just fine wirelessly. Corazon: at 14:31:34 Thank you for that information. Let's try to roll back the update of your Xbox 360 S console, if this won't work, our last resort would be to ask you to contact your Internet
    Service Provider, all right? mike: at 14:32:28 The problem started about a month ago and the last update just came out recently. Corazon: at 14:35:10 Can you recall any activity or changes you made before this started happening? mike: at 14:36:11 No not off
    hand... Ive tried clearing the cache to see if that helps to no luck also. Corazon: at 14:37:17 All right, let's still give it a shot. Will that be okay? mike: at 14:38:04 I'm sure removing the update wont change anything except extra work. Corazon: at
    14:39:40 It's okay if you do not want to try it. Let me give you a list of ports that you need to ask your Internet Service Provider to open for you. mike: at 14:41:24 Sure but nothing is being transmitted or recieved outside of my network. So im not sure
    that would work. Im only streaming from my laptop to my xbox via my lan. mike: at 14:41:43 its gotta be something different about the xbox slim that is causing it. mike: at 14:42:22 I could technically not even have an isp and still beable to stream within
    my network from pc to xbox. Corazon: at 14:46:37 I understand, this appears to be more of the compatibility issue Mike. Corazon: at 14:48:00 I highly recommend you to check the link below to check the compatibility type of the file for the PlayTo feature.
    Corazon: at 14:48:06 Here Corazon: at 14:52:09 I appreciate your friendliness and I am glad to I was able to serve you today.Is there anything else that I may help you with today? mike: at 14:52:29 the mp4 files are h264 Corazon: at 14:54:38 I found a link
    here that we can follow to try to get this resolved mike: at 14:54:48 ok Corazon: at 14:55:38 Have you tried to removing the console from there and add it back through a new search mike: at 14:56:03 new search? Corazon: at 14:58:38 On the list on your laptop
    Mike. mike: at 14:59:32 Yes ive restarted the xbox many times to remove it and re add it to the list... im not sure what else to try mike: at 15:00:16 maybe a factory reset? but then wouldn't I loose all of my games?

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    Corazon: at 15:13:13 Right Bumper Corazon: at 15:13:15 X button Corazon: at 15:13:20 Left Bumprt Corazon: at 15:13:23 Right Bumper Corazon: at 15:13:26 X button Corazon: at 15:13:45 You can choose the Hard Drive to highlight it. mike: at 15:14:14 lol a secret
    code.. ok hold on let me try Corazon: at 15:14:22 Oh, before you do that. Corazon: at 15:14:51 Are you using the same A/V cable that you use on the original Xbox 360 on your Xbox 360 S? mike: at 15:15:07 grrr just did it Corazon: at 15:15:13 All right. mike:
    at 15:15:17 I use a hdmi cable Corazon: at 15:15:25 On the Delete System Update screen, select Yes. After your Xbox console restarts, select OK to download and install the system update. mike: at 15:15:38 htmi on the slim let me check the other one mike: at
    15:16:59 The update is downloading mike: at 15:17:10 Both xbox's are using a hdmi cable Corazon: at 15:17:27 Those are 2 different HDMI cables, right Corazon: at 15:17:29 *right? mike: at 15:17:49 Yes 2 one for each xbox. Corazon: at 15:18:21 All right, let's
    download the update first and see if this will resolve the issue. Corazon: at 15:18:41

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    Corazon: at 15:01:32 I do not suggest you to do that Mike. Corazon: at 15:01:45 Did you try to turn off an on your PlayTo feature? mike: at 15:02:49 Ive restarted the pc as well which would restart it. Ive also tried it from my wifes pc and from my surface
    rt tablet. Corazon: at 15:04:15 Thank you for that information. Hold on please. mike: at 15:06:36 Playto will work just fine with my wired halo edition 360 and with my non Microsoft Panasonic wireless streaming player. mike: at 15:07:56 That leads me to believe
    there is a issue with the slim causing the problem. Maybe a behind the scenes setting or something. Corazon: at 15:10:55 That's also possible Mike. Deleting and re-downloading the system update should cover anything wrong with the firmware and software of
    the Xbox console, Corazon: at 15:11:05 Press the Guide button, and then select Xbox Home. Select settings and then System. Select Storage. Highlight your storage device (but do not press A to select it). Press the following buttons: mike: at 15:11:55 grrr
    ok ill try it mike: at 15:13:09 also I have three storage devices.. hard drive, memory unit, and cloud saved games Corazon: at 15:13:11 Left Bumper


    6/11/2014

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    If still the same thing, let's try to swap HDMI cables. mike: at 15:19:10 ok Corazon: at 15:19:32 I truly appreciate your patience and cooperation Mike. Corazon: at 15:20:00 This is honestly a very rare scenario so I would like to thank you for working with
    me on this. mike: at 15:20:36 lol your welcome.. I tried searching the xbox forums and the internet to no luck. Corazon: at 15:20:56 I did the same here because I really want to help you get this resolved. mike: at 15:21:40 ok the xbox just finished and restarted
    Corazon: at 15:21:46 Great! Corazon: at 15:22:04 Please try the PlayTo feature again and let me know what happened. mike: at 15:22:28 ok hold on Corazon: at 15:22:36 Thank you. mike: at 15:23:37 give me a sec its not even interrupting the xbox now with the
    playto Corazon: at 15:23:55 All right. mike: at 15:24:52 no its still stuttering Corazon: at 15:25:13 Please try to switch HDMI cables this time. mike: at 15:25:21 ok Corazon: at 15:27:00 Thank you. Corazon: at 15:27:06 Please let me know what happened. mike:
    at 15:27:41 restarting the xbox with the new cable.. waiting for the playto option to show back up mike: at 15:29:53 no same problem Corazon: at 15:30:03 Thank you for that information. Corazon: at 15:33:05 Please go to SETTINGS > SYSTEM > CONSOLE SETTINGS
    > DISPLAY then check the DISPLAY Discovery if it's Enabled or Disabled. Corazon: at 15:33:16 If it's disabled, enable it and if it's enabled, proceed on disabling it. mike: at 15:33:37 ok hold on mike: at 15:34:19 its currently enabled.. ill disable it mike:
    at 15:34:35 xbox is restarting Corazon: at 15:34:43 Thank you. Corazon: at 15:34:59 Please try to play the MP4 files again and let me know what happened. mike: at 15:35:38 ok ill try it.. the screen however looks all messed up.. its cropped and the resolution
    now looks off Corazon: at 15:36:35 Please go back to the Display Settings and re-enable it. mike: at 15:37:29 stuttering is still there going to re enable it Corazon: at 15:38:24 All right, thank you. mike: at 15:38:49 The display is still messed up now..
    let me take a look at the settings. mike: at 15:39:04 Also I think the issue might be a buffering type issue. Corazon: at 15:40:19 understand that this is important to you Mike, however, as you see, we've already exhausted most of the troubleshooting steps
    and to assess the situation, the best option is by converting the Mp4 files to AVI format or other format that are working fine. Corazon: at 15:41:08 Or, I highly also suggest you to contact our Windows 8 Support Team for other advanced troubleshooting steps
    they can provide you. You may contact them at 1-800-642-7676. mike: at 15:42:16 grrr ok but im sure the windows 8 team will just see it as a issue with the xbox Corazon: at 15:43:32 We apologize that you were caught in the middle of this and for any inconvenience
    this may have cause you though. Just like you I am a customer and a gamer myself, I would feel the same if I were in the same situation as you are. They may be able to guide you through some settings on the services of the Operating System or other settings
    to make them work. Corazon: at 15:43:56 It has been a pleasure working with you. Is there anything else that I may help you with today? mike: at 15:44:49

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    No that's it thank you for trying though.. Ill just have to give up for now I guess Corazon: at 15:45:04 If there is nothing else that I can help you with today, I would like to thank you for your time chatting with me today. To end your chat session please
    click close chat above the chat window. If you have any additional questions after you disconnect, feel free to contact us again.Thank you so much for contactting Microsoft Xbox Chat Support, have a great day ahead! info: at 15:45:07 Chat session has been
    ended by the agent. system: at 15:45:26 You are not currently in a chat session. system: at 15:45:34 Chat already ended system: at 15:45:45 Chat already ended

    :)
     
    ZombieDad001, Jun 11, 2014
    #1
  2. Dragonakosss
    Dragonakosss Guest
    Windows Media Center issues

    Well

    Videos are in .avi and .mkv but i mostly tried .avi files. As about music its .mp3 or .mp4. It is the first time im trying to stream anything from XBOX360 WMC.
     
    Dragonakosss, Jun 11, 2014
    #2
  3. XB1 plays AVI and MP4 files....

    I'm not saying that I can't play mkv files like its a problem. I'm just saying that if the XB1 can play avi and MP4 files...why not have an app that does it so I don't have to go through hoops to play home videos?
     
    EternalDragonX, Jun 11, 2014
    #3
  4. Dragonakosss Win User

    Windows Media Center issues

    Well

    Videos are in .avi and .mkv but i mostly tried .avi files. As about music its .mp3 or .mp4. It is the first time im trying to stream anything from XBOX360 WMC.
  5. EternalDragonX Win User

    XB1 plays AVI and MP4 files....

    I'm not saying that I can't play mkv files like its a problem. I'm just saying that if the XB1 can play avi and MP4 files...why not have an app that does it so I don't have to go through hoops to play home videos?
  6. TehEmperorsHand Win User

    Can you play 1080p avi and mp4 files?

  7. LeeC22 Win User

    Media player preview won't show all my video files! Help!

    Download mediainfo on the PC, and check the codecs used in the files that don't show up.

    AVI, MP4 and MKV are simply containers, that can contain video/audio streams encoded using various codecs. If the Xbox One can't play the codec, it probably won't display the video file.

    That may not be the answer, but it might narrow down any compatibility problems between the player and the actual files.
  8. chriskautz Win User

    System Video Player not showing all files...

    For anyone searching you can play mp4 files on your xbox by playing from a zip drive. You can only play mkv files with a player like vlc on your computer or any device that will drive that app. Playing avi files over a network works great, win media center
    seems buggy in general and also doesn't show all files regardless of type.
Thema:

PlayTo is choppy when playing mp4 videos, but not avi files. Can anyone help?

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