Please fix my account and billing info

Discus and support Please fix my account and billing info in XBoX Rewards to solve the problem; My account is showing 36000 rewards points as i get 15000 reward points in this month. So please fix my account billing information or transfer my... Discussion in 'XBoX Rewards' started by Dr Ghost KP, Oct 16, 2016.

  1. Dr Ghost KP
    Dr Ghost KP Guest

    Please fix my account and billing info


    My account is showing 36000 rewards points as i get 15000 reward points in this month. So please fix my account billing information or transfer my reward points to my new account whose gamertag is "AKM2OO9". Please fix my account or transfer it to my new
    account "Gamertag is AKM2OO9".

    Thanks

    :)
     
    Dr Ghost KP, Oct 16, 2016
    #1
  2. Deposits aren’t going through

    My Xbox Rewards account is telling me that it cannot deposit points. It now is asking me to check my billing info to see if it is correct. My billing info is correctly entered in my Microsoft Commerce Account, so I am posting here to further address the
    problem. Please let me know if there is a known reason why my account says "attention needed" and if there is anything I can do to fix the issue. Thank you.
     
    arthurfrenchy, Oct 16, 2016
    #2
  3. unable to add a new credit card to my account

    every time i try to add a credit card to my account i get an error message."sorry we cant connect you to the xbox service. it may be a problem with your billing contact info." i've checked my billing info, its all correct. i still get this error. i dont
    know how to fix it. can someone please help?. my gt is
     
    X123banannasX, Oct 16, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Please fix my account and billing info

    Hello Dr Ghost KP,

    Unfortunately, we cannot perform another transfer at this time. We apologize for the inconvenience that this issue is causing, and as soon as a fix is deployed from the team working on this issue, the Credits should deposit successfully.
     
    XBLRewards8, Oct 18, 2016
    #4
  5. XBLRewards8 Win User

    Please fix my account and billing info

    Hello Dr Ghost KP,

    Unfortunately, we cannot perform another transfer at this time. We apologize for the inconvenience that this issue is causing, and as soon as a fix is deployed from the team working on this issue, the Credits should deposit successfully.
  6. ngocphi Win User

    Migration Problem

    you need to add a billing address that complies with the current region of your account

    this fixes any billing violations

    not a fake one but one that is real

    once your account info matches your account region this should fix billing issuesI
  7. PalZer0 Win User

    Deleting my account

  8. XBLRewards8 Win User

    Need help fixing billing info

    Hello infidelguy,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    This is an issue that we are working on resolving with another team. Since this internal issue is affecting the databases that house your Microsoft Account information, we cannot resolve this issue with our support tools, and must rely on this team to resolve
    the issue. At the moment, we have not received a estimate on when this problem will be resolved. Again, to be clear, this is a data issue, and not the result of any faulty user input. The prompt asking you to update your information is a symptom of this error,
    and adjusting your information will, in most cases, not resolve this issue. We apologize for the inconvenience.
  9. Player495357203 Win User

    Not able to download anything trial, demos, videos or purchase anything either

    No that didn't fix it, plus I can't even access my billing info.
Thema:

Please fix my account and billing info

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