Points not deposited for a year

Discus and support Points not deposited for a year in XBoX Rewards to solve the problem; It has been a year since the last time points have been deposited into my account. Every month, points keep getting added to the pending pile. I have... Discussion in 'XBoX Rewards' started by robbyrob204, Oct 16, 2016.

  1. robbyrob204
    robbyrob204 Guest

    Points not deposited for a year


    It has been a year since the last time points have been deposited into my account. Every month, points keep getting added to the pending pile. I have updated my account info as accurate as it can possibly be but keep receiving the same email to update it
    to receive the deposits. When can I expect these points to deposit?

    :)
     
    robbyrob204, Oct 16, 2016
    #1
  2. twaig1690
    twaig1690 Guest
    No credits or gems

    I have not had my Jan or Feb points for this year deposited to my account despite me choosing the early deposit option I also noticed that some of my gems have not been deposited instead they say claimed
     
    twaig1690, Oct 16, 2016
    #2
  3. TheGloNavy
    TheGloNavy Guest
    Reward point deposit

    i applied for my 22000 reward points to be deposited a month ago and theyve still not been deposited what should i do and when will the points been deposited?
     
    TheGloNavy, Oct 16, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Points not deposited for a year

    Hello robbyrob204,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    Since our deposit process never actually receives your user input, updating it will not solve this issue in most cases. This is an error that we are working on resolving with another team. At the moment, we have not received a estimate on when this problem
    will be resolved. To be clear, this is a data issue, and not the result of any faulty user input. We apologize for the inconvenience.
     
    XBLRewards8, Oct 17, 2016
    #4
  5. XBLRewards8 Win User

    Points not deposited for a year

    Hello robbyrob204,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    Since our deposit process never actually receives your user input, updating it will not solve this issue in most cases. This is an error that we are working on resolving with another team. At the moment, we have not received a estimate on when this problem
    will be resolved. To be clear, this is a data issue, and not the result of any faulty user input. We apologize for the inconvenience.
  6. Smwutches Win User

    myrewards

    For help with the Rewards program, it's best to post in the Xbox Rewards Questions forum.

    All Microsoft points were deposited as of August 2013 with Microsoft points were discontinued and the program switched to Rewards credits. So your points would have been deposited several years ago.
  7. BongKaos Win User

    i havent recieved my rewards points for last month and this month

    Also, you need at least 100 points before they get deposited to your account. December was the exception last year.
  8. Miss Henanigans Win User

    Didn't receive Microsoft points for promotional offer

    Hey BeardedGoatt! The points for this promotion actaully should have been deposited to your account last year. Have you checked
    https://billing.microsoft.com in your Microsoft Points activity to see if these points were added at any point?
  9. Fizzyface Win User

    The points they are a changing

    [quote user=""]

    Please note that any funds we deposit into your account at the time of the transition will expire one year from the deposit date.

    [/quote]
    Pathetic.

    I have 6000 points currently which I stocked up on with that NOWTV offer! :|
Thema:

Points not deposited for a year

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