Poor customer service.

Discus and support Poor customer service. in XBoX Sales and Promo to solve the problem; Honest question. Why is xbox customer suport trash. Ive been a on a xbox player for close to 16 year and it only gets worse. No phone numbers to call... Discussion in 'XBoX Sales and Promo' started by Dark spawn wolf, Jan 5, 2019.

  1. Poor customer service.


    Honest question. Why is xbox customer suport trash. Ive been a on a xbox player for close to 16 year and it only gets worse. No phone numbers to call not live people to trouble shoot their products. Only reffernce guides that 9/10 don’t work and when
    someone finally responds they they reffer you to the same page the didnt work the first time.... if i wanted **** service id rather move to a cominist 3rd world country..

    :)
     
    Dark spawn wolf, Jan 5, 2019
    #1
  2. XBF Chris J Win User

    Poor customer service

    Hello Matthew,

    You seem to have been answered multiple times in this, and your
    original thread
    . This thread will be locked, as duplicate threads are against the Forum Guidelines. Your

    original thread
    will be kept open for discussion, and you can always come back to this thread to view your post and all responses.

    Thank you and happy gaming!
  3. ChiefJoboo Win User

    Poor customer service

    This has been their policy when repairing devices in countries that do not have a repair location near to you.

    Unfortunately you will have to send it to their nearest repair facility, with you paying postage, and they will send you a replacement back.

    For more info contact xbox support:
    http://support.xbox.com/contact-us
  4. MarsNeedsTacos Win User

    Poor customer service.

    That's an industry issue, not an Xbox issue, launch day patches are on every platform. It's a tough time to have slow Internet.
  5. Smwutches Win User

    poor customer service

    Phone/chat support would be the only ones who could issue a refund. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  6. ngocphi Win User

    poor Customer service

    Level 1

    Posted Tue, May 26 2015 8:18 PM

    Recently I Purchased a Microsoft points card from a local retailer, I came back to my computer and tried to credit my account. after entering the verifying code in the back I was confirmed the code was correct then turned and shredded the card. after I clicked
    the next screen expecting to finalize my actions and start downloading a sweet new game. however the next screen denied my card due to a problem with the region. I contacts Microsoft help line and was told I need the card nu,ber to confirm this action. I explained
    my situation and was told that I could not be helped.

    I asked if they could track my actions on the website (Because seriously what good are cookies if they are not tracking your every action on the website) and was told that they could not. I told the support person that this would be they only way to confirm
    what I did logically; they proceeded to circle their explanation that i needed the card, that it wasn't their fault that I needed the card that without the card they could not help me.

    I Explained to them that I have been a long time user of Microsoft and My Xbox gold account had been in use for several years now, and I have never had a problem in the past with the cards and that I feel that the course of good customer service would be
    to help rectify the issue. I received a lot more I cants and we don't

    after further discussion I was told that sometimes Microsoft sends out other regions cards so that those who change their region can use these cards.

    implying that they condone not using your true region.(which I found interesting) probably going to go home and change that now, get me some HULU or somthing.

    I feel like Microsoft, displayed dreadful customer service they in no way made me feel valued as a customer or that my long term dedication to their product was appreciated. They were happy to take my money fro the card then when I had an issue with it chose
    to hide behind policy and minimal action for me as a customer.

    below is a transcript of the conversation:
Thema:

Poor customer service.

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