Portal 2 and Left 4 Dead 2 DLC missing from account after buying a series x

Discus and support Portal 2 and Left 4 Dead 2 DLC missing from account after buying a series x in XBoX Games and Apps to solve the problem; I've recently noticed that portal 2 has been removed from my account, aswell as "The passing" dlc and "the sacrifice" dlc for left 4 dead 2. I bought... Discussion in 'XBoX Games and Apps' started by nexus™, Jul 21, 2021.

  1. nexus™
    nexus™ Guest

    Portal 2 and Left 4 Dead 2 DLC missing from account after buying a series x


    I've recently noticed that portal 2 has been removed from my account, aswell as "The passing" dlc and "the sacrifice" dlc for left 4 dead 2. I bought portal 2 early last year i think? i did not submit a refund. I've had the left 4 dead 2 dlc's since the xbox 360 days. I'm not sure why I don't have those 3 things in particular? I still have portal 1. My left 4 dead 2 is on disc.

    Any help would be much appreciated as i was looking forward to replaying some of my favorite valve games.

    :)
     
    nexus™, Jul 21, 2021
    #1
  2. Legends Future Win User

    Co-op games

    I like to play Left 4 Dead, Left 4 Dead 2, Portal 2, and any of the Guitar Hero Series
  3. Ricardo Lechuga Win User

    Portal 2 and Left 4 Dead 2 DLC missing from account after buying a series x

    Hi Nexus! My name is Ricardo an independent advisor ready to help you with this situation!

    In this situation, what you should do first is verify that the purchase of this content appears in the order history of the account with which you are trying to download, you can do that here:

    https://account.microsoft.com/billing/orders/
  4. XBF Houmaidi O Win User

    Portal 2 and Left 4 Dead 2 DLC missing from account after buying a series x

    Hello @nexus™!

    If you still aren’t seeing the DLC try these different methods:

    1. Press the Xbox button on your controller to open the guide.
    2. Highlight—but don’t select—My games & apps.
    3. Press the Menu button on your controller, then select Refresh and check for your item.
    In your games list, focus on the base game, press the menu button on your controller, then select Manage game & add-ons.

    To verify whether the original purchase was successful:

    1. In a web browser, sign in to your Microsoft account.
    2. Select Payment & billing, and then select Order history to view your purchase history.
    If your original purchase was successful, the transaction will be listed as "Completed." If you see a completed transaction for the DLC but don't see the option to install it on your console, contact our live Support here: Contact us However, it should allow you to install the DLC again from the store too.

    I hope this helps!
  5. Smwutches Win User

    Game and dlc missing from account, says i need to rebuy.

  6. Flying Cattle Win User

    Splitscreen Gaming

    Left 4 Dead series

    Gears of War series

    Halo series

    Portal 2 (might get frusterating, though)

    Borderlands

    Castle Crashers (Arcade game)
Thema:

Portal 2 and Left 4 Dead 2 DLC missing from account after buying a series x

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