Pre Order not launching after day one update

Discus and support Pre Order not launching after day one update in XBoX Games and Apps to solve the problem; I recently pre-ordered Wreckfest from the Xbox Store. As the game comes out, im prompted with a 3.8gb update. Now that the update is done, the game... Discussion in 'XBoX Games and Apps' started by VNR Blizzi, Aug 27, 2019.

  1. VNR Blizzi
    VNR Blizzi Guest

    Pre Order not launching after day one update


    I recently pre-ordered Wreckfest from the Xbox Store.

    As the game comes out, im prompted with a 3.8gb update.

    Now that the update is done, the game doesnt want to start.

    If i launch it, the wallpaper will appear, i get a black screen and its back to dashboard. No error messages whatsoever.

    I tried switching games (other games work fine), rebooting console,.. Nothing changes.

    The game appears in my order list and was billed correctly.

    :)
     
    VNR Blizzi, Aug 27, 2019
    #1
  2. Wolfie McG Win User

    Pre Order not launching after day one update

    I would also try a power cycle. All you have to do is, while the console is on, hold the power button for 10 seconds until turns off. Unplug the cord at all connection points for at least 15 seconds. Once that is done plug it in and power it up.
  3. SteveHargreaves Win User

    Pre Order not launching after day one update

    No ETA on the patch. Removing external devices didn't help.....and how the heck did that pass Q & A anyway?

    The whole day is going to have passed, negating the point of buying the deluxe version. They talk about try this, try that...a patch is in the works. But conveniently no mention of compensation for those of us who paid that extra money.
  4. SteveHargreaves Win User

    Pre Order not launching after day one update

    Tried uninstalling and reinstalling and that didn't help. Why can't I choose to get e refund via the Xbox website? If I go to my account and purchase history, there is no refund option for this title.
  5. SteveHargreaves Win User

    Pre Order not launching after day one update

    Same issue here. Game goes to wallpaper, then black screen, then back to dashboard with no error messages. There are a few complaining about this now on Twitter and Reddit amongst others.

    I also notice that despite not having played the game yet, there is no option for a refund if I look at my purchase history. That in itself is really annoying. If this doesn't get sorted today I expect a partial refund for this
  6. VNR Blizzi Win User

    Pre Order not launching after day one update

    Im currently re-downloading the title to see if it will fix it.

    It is still troublesome that such issue basically renders preloading a game pointless.

    Hopefully this game is rather small, but could you imagine with larger games( Gears of War 4; 100+Gb)?
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Pre Order not launching after day one update

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