Prepaid live gold not working

Discus and support Prepaid live gold not working in XBoX Sales and Promo to solve the problem; Prepaid live gold not working. Went back to store twice where they told me to start wasting my day doing this . No error code, just goes to add another... Discussion in 'XBoX Sales and Promo' started by SmoothCampana, Oct 6, 2019.

  1. Prepaid live gold not working


    Prepaid live gold not working. Went back to store twice where they told me to start wasting my day doing this . No error code, just goes to add another way to pay which is
    [Mod Removed-Profanity] . Year card , what to do? It's so hard to get in contact with any person that can help it's ridiculous.

    :)
     
    SmoothCampana, Oct 6, 2019
    #1
  2. WIESIL Win User

    XBox Live tenure

    I checked my gold tenure on the link eG x Thee Elf posted and mine says

    Prepaid 12M Xbox LIVE Gold this one isn't canceled

    Prepaid 12M Xbox LIVE Gold canceled

    Prepaid 12M Xbox LIVE Gold canceled

    Prepaid 12M Xbox LIVE Gold canceled

    gold 1 month free trial canceled

    but yet I have no number next to my name
  3. SatanicoDrCadillac Win User

    Prepaid live gold not working

  4. Ironwilled Win User

    Prepaid live gold not working

  5. ThisGameIsSucky Win User

    Prepaid live gold not working

    Does your Xbox Live account have a valid billing address/account tied to it? That may be the issue. Regardless of whether or not you are redeeming credit or Gold from a prepaid card, in most instances today you'll need a valid debit or credit card with a
    valid address for billing on the account.

    Since you're getting the "another way to pay" pop-up, that may be the case. As your prepaid card may not cover the amount you need or it wants to subscribe you further to a subscription after the prepaid. This is most likely because of sales tax (for credit)
    or something else such as a security purpose. Add a debit/credit card to your account and then redeem your prepaid code, see if that fixes it.
  6. XBF Diego M Win User

    Prepaid live gold not working

    Hi SmoothCampana,

    Thank you for posting on the Xbox forums. I'd be happy to help lead you in the right direction.

    There are a few ways you can redeem a pre-paid card for Xbox Live Gold. The first is directly from the Xbox One console through the Microsoft Store app where you purchase games. The second is through the online Microsoft Store or from the following link:
    microsoft.com/redeem

    If you have an Xbox Live Gold pre-paid card then there shouldn't be a message saying to choose another way to pay since you are redeeming a subscription card which already has been paid for. That error message would only apply
    to issues during checkout when trying to purchase something from the Microsoft Store.

    Here is more information about redeeming codes to your Microsoft Account: https://support.microsoft.com/en-us/help/10604/microsoft-account-redeem-gift-card-or-code

    I hope this helps!
Thema:

Prepaid live gold not working

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