Previously Purchased Copy of State of Decay 2 Missing from Downloads and Order History

Discus and support Previously Purchased Copy of State of Decay 2 Missing from Downloads and Order History in XBoX on Windows to solve the problem; I had a previously pre-ordered and downloaded a copy of State of Decay 2 on the Microsoft Store in 2018. I still have the order confirmation email. I... Discussion in 'XBoX on Windows' started by ZachCole, May 27, 2020.

  1. ZachCole
    ZachCole Guest

    Previously Purchased Copy of State of Decay 2 Missing from Downloads and Order History


    I had a previously pre-ordered and downloaded a copy of State of Decay 2 on the Microsoft Store in 2018. I still have the order confirmation email. I cannot find this copy anymore in my previous purchases
    or things I can download despite ordering it. Any guidance on how I can download this again without buying another copy would be appreciated.

    :)
     
    ZachCole, May 27, 2020
    #1
  2. ThisGameIsSucky Win User

    Previously Purchased Copy of State of Decay 2 Missing from Downloads and Order History

    Hey there, following up with someone from the Microsoft Store support may be a good bet to get you started: https://support.microsoft.com/en-us/help/28808/microsoft-store-contact-support

    However, I would recommend going online and starting with trying to get in contact with someone from Xbox Support first. You should particularly request either in the chat or via phone for billing assistance, as that would be the best chance of locating
    where your purchase may have gone. https://beta.support.xbox.com/contact-us

    Make sure when you're checking your purchases/own games on PC you're signed into the Microsoft Store under the correct account that purchased the game. Should you want to attempt to retrace your steps, you could also mess with the filters on the order history
    page and it may be deep in there somewhere: https://account.microsoft.com/billing/orders/
  3. onyxishere Win User

    Downloading Issues

    You're content may be missing from the hdd but it is not gone. You will be able to redownload all the content you previously purchased from the download history. You can access this on your console by going to System>Accounts>Download History.
  4. AuraWolf Win User

    Games you didnt think you would like but turned out being your favorite!?

    State Of Decay, I saw a friend playing it & gave it a download, ended up loving it and bought the State Of Decay YOSE on Xbox One and State Of Decay 2 years later.
  5. Dirty Loco Win User

    please help and advise!

    Streets of Rage 2 was removed from the XBL Marketplace a little while back for some reason. If you bought it previously, you need to go into your purchase history, and download it from there. Link
  6. Mister Cazador Win User

    Code for State of Decay Year One Survival Edition

    Hi there buttergod16, thanks for reaching out.

    Customers who pre-ordered
    State of Decay 2: Ultimate Edition
    will receive a code for State of Decay: Year One Survival Edition in their Xbox Live message center shortly before the launch of State of Decay 2 so there's no reason to worry.

    We hope that helps :)
Thema:

Previously Purchased Copy of State of Decay 2 Missing from Downloads and Order History

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