problem at subscription

Discus and support problem at subscription in XBoX Sales and Promo to solve the problem; I subscribed on xbox game pass ultimate at 29/08/2019 for 2 months , the subscription term was terminated at 31/10/2019 and no renewal. Now after... Discussion in 'XBoX Sales and Promo' started by Mahmoud Ghareeb, Nov 21, 2019.

  1. problem at subscription


    I subscribed on xbox game pass ultimate at 29/08/2019 for 2 months , the subscription term was terminated at 31/10/2019 and no renewal.

    Now after terminated i want to subscribe at xbox live gold, but i can't

    How can i delete the last subscription?, it ask for payment but i don't want to renew this.

    :)
     
    Mahmoud Ghareeb, Nov 21, 2019
    #1
  2. UnreadAphid991 Win User

    Subscription problem

    Newermind. It was solved itself. No problem for now.
  3. Geth Win User

    Problem with subscription

    What is it saying when you try to enter it?
  4. XBoxpsycho8192 Win User

    problem at subscription

    This same issue happened to me. What you need to fo is allow the ultimate subscription to fully end. Wait until the day after the noted expiration date on your ultimate subscription. Once you can no longer access parties or online games because you don’t
    have xbox love gold. Try again to buy a subscription. You can also try buying a prepaid card.
  5. S2k.QuAnZ Win User

    problem at subscription

    Hi M, As you have not yet payed for the Second Subscription, From that I take you only payed the first. Our Services cost money in order to keep the company going However, If you have paid the second you can simply just reply and i will give you further
    assistance. What you should take from this is pay the bill if it requires you to in order to use the Services. Hope I helped.
  6. XBF Brad A Win User

    Subscription problem

    Hello Scream,

    You will need to request a call from support and speak with an agent.

    When you go to Contact Us to get it to request a callback follow these
    steps:



    • Step 1 ----select Xbox One
    • Step 2 ----select see other options then subscription changes
    • Step 3-----select show contact options

      Step 4 ----select request a call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.



    Thanks,

    Brad

    Xbox Forum Team
Thema:

problem at subscription

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