Problem doubles invoicing

Discus and support Problem doubles invoicing in XBoX on Consoles to solve the problem; I have was invoice twice for the same service while I have that 1 abo gold 10/10/2018 95532117-7d93-4e5a-9954-a9aa9fe05663 Visa ******... Discussion in 'XBoX on Consoles' started by barton99, Oct 13, 2018.

  1. barton99
    barton99 Guest

    Problem doubles invoicing


    I have was invoice twice for the same service while I have that 1 abo gold

    10/10/2018 95532117-7d93-4e5a-9954-a9aa9fe05663

    Visa ****** 6,99 €

    07/10/2018 568016509727868910

    Visa ****** 6,99 €

    :)
     
    barton99, Oct 13, 2018
    #1
  2. pizzaioly
    pizzaioly Guest
    Double invoicing

    In April this year I changed from monthly to annual payment. I just realized you carried on charging me monthly on top of the annual payment. Could you stop the monthly payments and refund the money you took since April. Regards, Yeray
     
    pizzaioly, Oct 13, 2018
    #2
  3. maxen
    maxen Guest
    Double invoicing

    Hello,

    You would need to speak with phone/chat support about this, as we on the forums cannot access billing accounts and they can.

    You can contact them here:

    support.xbox.com/contact-us

    Select either the 'Chat with Xbox Support' or phone option.
     
    maxen, Oct 13, 2018
    #3
  4. Problem doubles invoicing

    ChrisCalvin71, Oct 13, 2018
    #4
  5. Money related service goes to support
     
    HyperVenom523, Nov 3, 2018
    #5
  6. ChrisCalvin71 Win User

    Problem doubles invoicing

    Barton,

    We are not able to help you here with billing. I would recommend either going to support at https://support.microsoft.com/en-us/contactus/ and chat with an online assistant or you can go to https://support.microsoft.com/en-us/help/28808/microsoft-store-contact-support
    and look to see if there is a number for your country to call and talk to them about your billing issue.
  7. HyperVenom523 Win User

    Problem doubles invoicing

    Money related service goes to support
  8. maxen Win User

    Double invoicing

    Hello,

    You would need to speak with phone/chat support about this, as we on the forums cannot access billing accounts and they can.

    You can contact them here:

    support.xbox.com/contact-us

    Select either the 'Chat with Xbox Support' or phone option.
  9. XBLRewards8 Win User

    Problem with invoice

    Hello SurerStuart,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. To be clear, since this is an issue with how data is being sent from an internal source, adjusting your user information will likely not resolve
    this issue. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
  10. FoX 54115 Win User

    probleme facture

    bonjour I have a problem with a xbox live invoice here is my card visa and registered and I have an invoice unpaid while I did not want the renewal of my subscription I would like to overcharged my visa card to cancel this invoice me
Thema:

Problem doubles invoicing

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