problem downloading a game

Discus and support problem downloading a game in XBoX Games and Apps to solve the problem; Currently trying to download Dragon Ball Z: UT, the download will start and a few moments later i get a message saying "cant download dragonball z:... Discussion in 'XBoX Games and Apps' started by SteveB9211, Mar 15, 2014.

  1. SteveB9211
    SteveB9211 Guest

    problem downloading a game


    Currently trying to download Dragon Ball Z: UT, the download will start and a few moments later i get a message saying "cant download dragonball z: ut". my connection is fine and i have plenty of space on my hard drive for the game but i get this message
    every time i retry to download it and it doesnt say why the download has stopped. any tips or help would be greatly appreciated

    :)
     
    SteveB9211, Mar 15, 2014
    #1
  2. problem with downloading a game

    I'm trying to download JD 2016 and keeo getting the following error message:

    Your purchase cannot be completed at this time. Please try again.
    What could be the probelm?
     
    Danielletamir, Mar 15, 2014
    #2
  3. emtecks
    emtecks Guest
    Downloading/Installing a game problem

    At this point I would personally suggest to restore the console to factory settings, that may not be the most convenient solution, but it has proven to fix a lot of issues
     
    emtecks, Mar 15, 2014
    #3
  4. Probadcop999
    Probadcop999 Guest

    problem downloading a game

    Try clearing the cache.

    Press the Guide button on your controller, go to Settings, and select System Settings.

    Select Storage or Memory.

    Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)

    Select Clear System Cache.

    When prompted to confirm storage device maintenance, select Yes.

    (support.xbox.com/.../clear-system-cache)

    If that doesn't work try clearing it three times.

    If that doesn't work try deleting your profile (Make sure you have the sign in),

    clearing the cache

    Re-downloading the profile

    and clearing the cache three times more.
     
    Probadcop999, Mar 15, 2014
    #4
  5. PMS ANDRASTE Win User

    Problem with downloading games

    If you have a firewall or extra network hardware, such as a modem or router, you might want to try configuring your setup to communicate better with Xbox LIVE. This is referred to as “opening ports” or “port forwarding”.

    You will need to open the following ports. To do this, please check the manual or website of the router you own for instructions. Information and links to router manufactures can be found on this support page.

    •Port 88 (UDP)

    •Port 3074 (UDP and TCP)

    •Port 53 (UDP and TCP)

    •Port 80 (TCP)
  6. DebbieElstone Win User

    Game download problem

    Thanks so much for your reply. I'll get him to check your suggestions and if that doesnt work will contact support.

    Thanks again!
  7. onyxishere Win User

    Game download problem

    The game is 6.19 gb in size. How much space do you have on your hard drive? Also, are you connected via wireless or ethernet? If wireless, try connecting via ethernet cable for the duration of the download.
  8. StuartATrueRed Win User

    Problem with downloaded game.

    SCB Castro there may be a problem with the latest console dashboard software update (sometimes this can stop Xbox originals from working). What you have to do is delete part of the dashboard update, then re-download the update again. If you follow solution
    1 from this site
    support.microsoft.com/.../en-us
    it might fix your problem.
  9. Ghetto Product Win User

    Problem with downloaded game.

    Please try deleting it and re-downloading it from your account management -> download history.
Thema:

problem downloading a game

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