Problem to launch Sea of thieves on microsoft store

Discus and support Problem to launch Sea of thieves on microsoft store in XBoX on Windows to solve the problem; Hello everyone, I bought Sea of thieves (to play on pc) on the Microsoft Store with my Microsoft account, then I created a Xbox live account. Each... Discussion in 'XBoX on Windows' started by Gaufrinettee860, Jan 15, 2020 at 8:15 AM.

  1. Problem to launch Sea of thieves on microsoft store


    Hello everyone,

    I bought Sea of thieves (to play on pc) on the Microsoft Store with my Microsoft account, then I created a Xbox live account.

    Each time I want to launch the game on PC, I got this message (please see picture below)


    Problem to launch Sea of thieves on microsoft store [​IMG]


    Translation (I'm french !) : "You have to be connected on Xbox live to play Sea of Thieves. Connect yourself then try again"

    The problem is that I'm connected on the account. I tried to go on the internet Xbox live to launch the game. It says that I bought the game, the same on the Microsoft Store.... But nothing works !

    Please, help me ! It turns me crazy for a week.

    Gaufrinettee

    :)
     
    Gaufrinettee860, Jan 15, 2020 at 8:15 AM
    #1
  2. XBF Leo G Win User

    Problem to launch Sea of thieves on microsoft store

    Hey Gaufrinettee860,

    Thank
    you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you require any help with any other issues, please feel free to come back to the Xbox Forums for further assistance. If anyone needs assistance
    with this issue or any other issues, we suggest creating a new thread.

    Thank you
    again and have a great day!
  3. FadingToJosh Win User

    Problem to launch Sea of thieves on microsoft store

    Does the Xbox PC app show you as signed in?
  4. MR1LDN Win User

    Problem to launch Sea of thieves on microsoft store

    Hi, Thanks for reaching out to us for support.

    I have read your question and searched the web and our resources for a possible fix.

    From my research from looking on sea of thieves support forum it does seem your not alone with your issue, people are stating its due to servers being overloaded and random error messages are being displayed to multiple users like yourself.

    To contact the developer and raise a support request
    (Click Here) This link is to a website outside of Microsoft.



    We appreciate if you can keep us updated if you find a fix.

    If you still get stuck then feel free to come back and we will happily give you support.

    To contact Microsoft Xbox Directly and speak to a support agent via live chat or request a call back then Click
    Here


    Best Wishes,



    Xbox Ambassador
  5. Gaufrinettee860 Win User

    Problem to launch Sea of thieves on microsoft store

    Hi FadingToJosh,

    Indeed, Ididn't have ther Xbox PC app..... The french message was talking about "connecting to Xbox live account" and didn't mention that it was the "app" so I went on the internet Xbox live and I was looking for a way to "mutualize the Xbox account and
    Microsoft"! It was turning me crazy!

    So thanks a lot, finally, I can play the game!

    Yeah

    Best wishes and thanks again to the community, and for the work yopu do, helping people solving their troubles!

    Gaufrinettee
  6. Gaufrinettee860 Win User

    Problem to launch Sea of thieves on microsoft store

    Hi, thank you for your reply, I fixed it, FadingToJosh gave me the solution!!! :)

    Best wishes
Thema:

Problem to launch Sea of thieves on microsoft store

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