Problem with Atmos and Denon receiver

Discus and support Problem with Atmos and Denon receiver in XboX Insiders to solve the problem; I have a Denon S950H and when I use Atmos on my X box one X (either apps or games), my receiver says Multi Ch and not Atmos. It will briefly flash... Discussion in 'XboX Insiders' started by /u/marthur22, Jan 24, 2020.

  1. /u/marthur22
    /u/marthur22 Guest

    Problem with Atmos and Denon receiver


    I have a Denon S950H and when I use Atmos on my X box one X (either apps or games), my receiver says Multi Ch and not Atmos. It will briefly flash ATMOS when starting apps/switching HDR formats but then it changes to Multi Ch. When using my Apple TV the receiver correctly displays ATMOS. I am wondering if this is a known problem and if there is a fix for it?

    Everything is set up correctly and the Dolby atmos app is set up on the X box one X. I was wondering if there was a solution? Or am I still getting Atmos sound but it displays Multi Ch in? Any help would be appreciated as it is very frustrating for me.

    submitted by /u/marthur22
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    /u/marthur22, Jan 24, 2020
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  2. JEZ JOHNSON Win User

    BUG: With Dolby Atmos activated, all apps used Fallback to PCM 2.0

    Same problem here with my Denon X3200W. Displays Dolby Surround (receiving a 2.0 signal) on everything except the Atmos app (Which shows as Atmos on the receiver)
  3. silwenae99 Win User

    BUG: With Dolby Atmos activated, all apps used Fallback to PCM 2.0

    I can confirm this bug with the Dolby Atmos app.

    My setup: Denon X4200W receiver with Xbox One S.

    Atmos works fine in the Dolby Atmos app, Blu-Ray and Netflix (the movie Okja is the only Atmos movie on Netflix). All other Netflix videos and Xbox apps default back to 2.0 down mix as posted above.
  4. Soth232 Win User

    Atmos only outputs Multichannel

    I just got a Denon AVR-X2600h receiver and was looking forward to using Atmos but like everyone else, it never seems to take advantage of it. I contacted Denon and they said that it's been reported to them before and that Microsoft needs to updated to have
    the new Dolby Home Theater 1.6 signal flag for Atmos to work properly.

    Not sure what that really requires, but that's what I'm being told. Hopefully MS will get that taken care of quickly.
  5. shyko1603 Win User

    Dolby Atmos suddenly stopped working

    I have narrowed the problem down to the Microsoft Xbox One X.

    Today I purchased an Apple 4K TV and plugged it in to the Denon AVR-S950H. When I switched to the Netflix app and started playing "Formula 1 Drive to Survive", the Denon receiver displayed "Atmos", which it should have done.

    When I switched to the Netflix app on the Xbox One X and attempted to play the same video, it only displayed "Multi In". Again, I have changed the settings on the Xbox to what is supposedly the correct ones to enable Atmos. The only time I can get
    Atmos sounds is when Im playing an Atmos enabled 4k Ultra HD Blu Ray. I played "Fury", and it works. Atmos does NOT work anymore when playing games or using the apps such as Netflix or Prime Video.

    I hope that Microsoft engineers are browsing this group, because I have cross posted this problem on Reddit and have received three other comments from people who have experienced the same sort of thing within the last few weeks.
    Hi TallOn1,

    I got exactly the same problem as you, I just purchased Denon AVR-S750H. All I can get is Multi-in when playing games or Netflix, the funny thing is Netflix was able to detect that I got ATMOS so I am sure it works but not having the display bothers me.
    Playing Ultra Bluray disc works without any issues too. I am wondering if is Denon issue or the new update of the xbox one x software.
  6. Tall0n1 Win User

    Dolby Atmos suddenly stopped working

    I have narrowed the problem down to the Microsoft Xbox One X.

    Today I purchased an Apple 4K TV and plugged it in to the Denon AVR-S950H. When I switched to the Netflix app and started playing "Formula 1 Drive to Survive", the Denon receiver displayed "Atmos", which it should have done.

    When I switched to the Netflix app on the Xbox One X and attempted to play the same video, it only displayed "Multi In". Again, I have changed the settings on the Xbox to what is supposedly the correct ones to enable Atmos. The only time I can get
    Atmos sounds is when Im playing an Atmos enabled 4k Ultra HD Blu Ray. I played "Fury", and it works. Atmos does NOT work anymore when playing games or using the apps such as Netflix or Prime Video.

    I hope that Microsoft engineers are browsing this group, because I have cross posted this problem on Reddit and have received three other comments from people who have experienced the same sort of thing within the last few weeks.
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Problem with Atmos and Denon receiver

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