Problem with game license

Discus and support Problem with game license in XBoX Games and Apps to solve the problem; I bought Batman AK in the pre-sale and after he joined the Gamepass I lost his license. Anyone going through this in Batman or any other game?... Discussion in 'XBoX Games and Apps' started by Sokolowski79, Jul 8, 2019.

  1. Sokolowski79
    Sokolowski79 Guest

    Problem with game license


    :)
     
    Sokolowski79, Jul 8, 2019
    #1
  2. Shadowskill08 Win User

    Problem with game license

    Gamepass would not take away your license for a previous game purchase. Sometimes there can be confusion between which version is downloaded on your console (Gamepass vs Owned). If your game is saying you need to purchase the game, "uninstall" and download
    again through your "Ready to be Installed" list under "My Games and Apps".
  3. ITILIANM0NST0R Win User

    Problem with game license

    Just uninstall and reinstall the game. It will fix the problem , its a slight error with an easy fix
  4. TifaParker Win User

    License Problems

    Hello there Chocobo Rouge!



    I am sorry to hear that you're having issues with licensing with your previous DLC.



    • Once you have Transfered your Licenses as you have stated, you would need to go back into your DL History and Re-Download the content, once you do that the content should work.
    • If that doens't work, I would try and clear your cache x2, clear marketplace data in your system items in your HDD.
    • Powercycle your console, and try again
    • If all of the above does not assist you, please contact
      Customer Support in your region, they'll be able to set you up with a DRM with his a Manual License Transfer.
    • Make sure you give them the DLC or content that is not working and the GT that you purchased it under.


    Hope this helps you! Good Luck! :)





    Happy Gaming!
  5. Putrid616Flesh Win User

    Problem With Licenses

    Thanks Raett, but where can i find that "chat support"?

    I been looking on the help page but i can't find that
  6. Putrid616Flesh Win User

    Problem With Licenses

    Here is the thing.

    In my country, calling to customer service is about 2 dolars per minute, so now i don't have the money to call.

    (in this case is better and cheap to buy all the content again, because when my console "died" i called to customer service and the bill was something like 25-30 dollars)

    That's why i tried to email them, or ask here.

    Anyway, i tried to play offline, and nothing :(
Thema:

Problem with game license

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