problem with options

Discus and support problem with options in XBoX Games and Apps to solve the problem; hello friends, please, give me an advice. I play a game called vigor and I want to buy a game currency but I can't do it and it always writes me ''... Discussion in 'XBoX Games and Apps' started by Nsw sh0ck, Oct 1, 2019.

  1. Nsw sh0ck
    Nsw sh0ck Guest

    problem with options


    hello friends,

    please, give me an advice. I play a game called vigor and I want to buy a game currency but I can't do it and it always writes me '' to do this, change setting ''
    it links me to (settings - account- privacy and online safety) I changed everything there but still nothing, I wrote to support the game and there they wrote that I have probably a child's
    settings but I do not. and transactions are going everywhere (assassins creed and world of tanks) it goes without problems but the vigor just not


    I tried everything and I don't know what to do next .thank you
    all


    apologize for mistakes (google translator)

    :)
     
    Nsw sh0ck, Oct 1, 2019
    #1
  2. XBF Felixx P Win User

    problem with options

    Hello Nsw sh0ck!

    I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to look into your account to see what might be causing that issue and would be able to attempt to make the purchase for you
    if needed and if possible.



    As provided above the best way to reach Live Support would be here:
    https://support.xbox.com/contact-us#0



    Step 1 ----Select Xbox One

    Step 2 ----Select See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support



    I hope this helps a bit more. Let us know how it goes!

    Felix

    Xbox forums support
  3. Ripins Win User

    problem with options

    Hi friend, If all your other transactions are working just fine I would say its a Vigor problem with the transaction. I know you said you have already talked to Vigor but you night need to reach back out to them.

    You could always perform a hard reset and clear your cache. Just to see if its your Xbox playing up.

    To perform a Hard Reset you Hold your power button on your Xbox for 8 to 10 seconds or until it turns off. Once the Xbox is off unplug your power pack from the Xbox so it has no power running into it. Leave the power pack unplugged for 5 to 10 minutes and
    then plug it back in and start up your Xbox.

    Or you could try and clear your cache.

    To to this go to Settings, Network, Network Settings, Advance Settings then Click Alternate MAC Address then click Clear.

    Hopefully this might help you if not let us know and we can try and assist you further.

    Thanks .
  4. Nsw sh0ck Win User

    problem with options

    I did both as you advised me and it doesn't work
  5. Nsw sh0ck Win User

    problem with options

    everything is allowed, I don't know what's wrong. i have an xbox 360 account a couple of years old can this be the problem?
  6. Nsw sh0ck Win User

    problem with options

    I don't understand how about advice?
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problem with options

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