Problem with profile

Discus and support Problem with profile in XBoX on Consoles to solve the problem; Hello, my profile is disconnecting whenever you change from one game to another, or to an application, and when I reconnect asks me to accept the... Discussion in 'XBoX on Consoles' started by Tr3z3, Feb 24, 2014.

  1. Tr3z3
    Tr3z3 Guest

    Problem with profile


    Hello, my profile is disconnecting whenever you change from one game to another, or to an application,

    and when I reconnect asks me to accept the terms of Microsoft,

    when I access my account through the site is also the same.

    This error occurs in both the computer and the xbox one and also the smart glass. I need help!

    P.S: I've cleaned the cache holding the X button on the console for 15 seconds, and I've also downloaded and deletes the profile again ... I do not know what else to do since I can not fully use my profile, I have another profile that is the my girlfriend
    on the console and it works perfectly.

    :)
     
    Tr3z3, Feb 24, 2014
    #1
  2. Problem with profile

    If you go to your profile on Xbox.com while logged in, there should be an option below your gamercard to "Edit Profile". Click on this and you should be able to see where "Sarah" is input and change it to something else. Does this help?
     
    Mister Gwyther, Feb 24, 2014
    #2
  3. Zeke656
    Zeke656 Guest
    Problem With Profile

    no i havent. would that fix the problem? im just hoping my profile isnt corupted
     
    Zeke656, Feb 24, 2014
    #3
  4. OnThomaz
    OnThomaz Guest

    Problem with profile

    I have exactly the same problem like you, but I have xbox 360. Anyway same problem with terms accepting occurs on xbox 360 and on xbox.com everytime I sign in and also when I play for maybe 1 hour it disconnects me and I can't play with my profile...
     
    OnThomaz, Feb 24, 2014
    #4
  5. Farscape247 Win User

    Profile problems

    there is an issue with xbox live on the 360 at the moment, that may be the cause, but even though your internet is working ok, a simple router restart does sometimes fix these kinds of issues.
  6. xRANDYxLeGiTx Win User

    Profile problems

    Internet connection is fine have already tested it just can't sign in or download my profile
  7. xXMajor SwassXx Win User

    Profile problem

    Ok so i got it to work fine on my 2nd xbox, so it has to be something with my hardrive what would most likely be the problemand need to be deleted. when i check my friends list the system freezes and i have to start it up again.
  8. xXGambit00Xx Win User

    profile problems

    It's obvious that my reputation status is perfect...
  9. HassanB Win User

    profile problems

    Hello,

    This generally indicates that the profile is corrupt and just needs to be re-downloaded. Please follow the instructions below exactly as they are written step by step.

    Delete Profile Safely:



    Go to Settings, and then select System.

    Select Storage.

    Select All Devices.

    Select Gamer Profiles.

    Select the gamertag that you want to delete.

    Select Delete.

    Select Delete Profile Only.

    Clear Cache:

    Go to Settings, and then select System.

    Select Storage.

    Highlight Hard Drive, and press Y

    Select Clear Cache, and press Yes.

    Restart Console:

    Download Profile:

    Push the middle button on your XBOX 360 controller.

    Select Download Profile.
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Problem with profile

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