Problem with purchase (Microsoft account balance)

Discus and support Problem with purchase (Microsoft account balance) in XBoX Sales and Promo to solve the problem; I can't buy Kingdom Come: Deliverence - DLC Collection, with using my Microsoft account balance. The price is 199 ARS and my balance is 200 ARS. Every... Discussion in 'XBoX Sales and Promo' started by GamXbo, Sep 22, 2019.

  1. GamXbo
    GamXbo Guest

    Problem with purchase (Microsoft account balance)


    I can't buy Kingdom Come: Deliverence - DLC Collection, with using my Microsoft account balance. The price is 199 ARS and my balance is 200 ARS. Every time, i try to buy this item it shows that my payment cannot be processed.

    id:

    hVtchPQsfUW74byh.0.0.33.11 2019/09/20 - 20:04:48 UTC

    :)
     
    GamXbo, Sep 22, 2019
    #1
  2. GamXbo Win User

    Problem with purchase (Microsoft account balance)

    As I contacted support this time, an assistant told me that my default billing adress is different than the region (I didn't change it durring migration). We have added a new one, from Argentina and now I need to wait 24 hours without purchases on this
    account. Thanks for your help.
  3. AwR23 Win User

    Problem with purchase (Microsoft account balance)

    Its not letting you buy, cause some times it charges you the tax so maybe that might be the problem
  4. {Parity} Win User

    Problem with purchase (Microsoft account balance)

    You will need to reach out to
    Xbox Support
    for purchasing issues.

    The best way to reach Live Support would be here:
    Xbox Support

    Step 1 ----Select Xbox One

    Step 2 ----Select See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support
  5. Christyna64 Win User

    Problem with purchase (Microsoft account balance)

    Does your country have sales tax? If so then you don't have enough in your account balance if there is sales tax.
  6. XBF Brad A Win User

    Problem with purchase (Microsoft account balance)

    Hi GamXbo,

    Thanks for keeping us up to date. If the currency is from a different region, you will not be able to use that in other regions. In the

    guide for region change
    it states to use all currency.

    So for example you have US currency but trying to purchase game in Germany it will not allow it.

    The money in your Microsoft account

    The funds in your Microsoft account will not move with you. Be sure to spend the money in your account before you change your account location. We can’t transfer money between regions.

    As Parity mentioned support will be the ones to best assist you in this issue.

    When you go to Contact Us,follow these steps to request a call from support:



    • Step 1 ----select Xbox One
    • Step 2 ----select see other options then subscription changes
    • Step 3-----select show contact options

      Step 4 ----select request call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.



    Thanks,

    Brad
Thema:

Problem with purchase (Microsoft account balance)

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