Problem with Purchased Xbox game

Discus and support Problem with Purchased Xbox game in XBoX Games and Apps to solve the problem; I bought a Xbox game.It was free with Xbox game Pass and now it says I have to buy it But it was not a free trial also it was the full game. Far Cry 6.... Discussion in 'XBoX Games and Apps' started by Kristi Van der Lelie, Aug 9, 2022.

  1. Problem with Purchased Xbox game


    I bought a Xbox game.It was free with Xbox game Pass and now it says I have to buy it But it was not a free trial also it was the full game. Far Cry 6.

    :)
     
    Kristi Van der Lelie, Aug 9, 2022
    #1
  2. G v zauBerBerg Win User

    Xbox game purchase problem

    Hi zooz 2428,

    sorry to hear and sorry to say in this help forum most of us are users like you and we recommend always contact support in case of problems with orders and payments at the below link:

    https://support.xbox.com/en-US/

    then you can explore the FAQ or directly contact an operator at "contact us" and follow the below steps:

    1. Billing & accounts
    2. see other option -> payments and billing
    3. show contact options
    4. choose the way of contact that you prefer (chat or call)

    Hope this helps
  3. [ A J ] Win User

    Problem with Purchased Xbox game

    Hi, Kristi! thank you for reaching out.

    My name is AJ, I'm an Independent Advisor for the Xbox Community.

    As part of the "Free Play Days" perk, users with an active subscription to Xbox Live Gold or Xbox Game Pass Ultimate were able to play Far Cry 6 for free, only from Thursday, August 4 at 12:01 a.m. PDT until Sunday, August 7 at 11:59 p.m. PDT.

    If you'd like to keep playing this game, I'm afraid you'd need to purchase it.

    ______________________

    Please let me know if you have any other questions.

    Best regards.
  4. LedRush Win User

    Trouble purchasing backwards compatible games

    I am having the same problems. I cannot purchase Xbox 360 games on my Xbox One X or my PC whether or not they are free, but there are no problems in purchasing Xbox One games.
  5. SILVA CITY 10 Win User

    Problem in purchasing games

    Understand that it does not benefit from the Xbox store
  6. HassanB Win User

    Problem in purchasing games

    "Copy disks" are against the XBOX Live Terms of Service. Modifying your XBOX 360 to play these types of disks will get your XBOX 360 console banned.

    We are not able to help you with any sort of questions in regards to this.

    Thanks.
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Problem with Purchased Xbox game

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