Problem z subskrypcją Xbox Live Gold[Translation-Xbox Live Gold subscription issue]

Discus and support Problem z subskrypcją Xbox Live Gold[Translation-Xbox Live Gold subscription issue] in XBoX Sales and Promo to solve the problem; Witam, mam problem z subskrypcją Xbox Live Gold. Otóż otrzymuję komunikat, że saldo na koncie jest niewystarczające i subskrypcja Live Gold nie może... Discussion in 'XBoX Sales and Promo' started by Felippemns, Feb 10, 2020.

  1. Felippemns
    Felippemns Guest

    Problem z subskrypcją Xbox Live Gold[Translation-Xbox Live Gold subscription issue]


    Witam,

    mam problem z subskrypcją Xbox Live Gold. Otóż otrzymuję komunikat, że saldo na koncie jest niewystarczające i subskrypcja Live Gold nie może zostać przedłużona - pomimo wpłacenia wystarczającej kwoty. Podczas próby zakupu tej subskrypcji w sklepie Microsoft
    otrzymuję takie powiadomienie:

    "Odrzucono opcję płatności obowiązującą dla istniejącej subskrypcji i blokuje to ten zakup. Na konsoli Xbox przejdź do obszaru Ustawienia. Ewentualnie przejdź na stronę account.microsoft.com/services w celu rozwiązania
    problemu."


    Dlaczego nie można wykupić abonamentu za pomocą środków z salda? Z tego co pamiętam, jeszcze kilka miesięcy temu to działało i mogłem cieszyć się rozgrywką multiplayer.

    Proszę o pomoc!

    [Translation-Hello

    I'm having trouble with my Xbox Live Gold subscription. Well, I get a message that the balance in my account is insufficient and the Live Gold subscription cannot be renewed - despite paying enough.
    When I try to purchase this subscription from the Microsoft Store, I receive this notification:


    "The payment option for an existing subscription has been rejected and this is blocking this purchase. On your Xbox console, go to Settings. Alternatively, go to the account.microsoft.com/services page
    to resolve the issue."


    Why can't I purchase a subscription with my balance? From what I remember, until a few months ago it worked and I could enjoy multiplayer gameplay.

    Please help!]

    :)
     
    Felippemns, Feb 10, 2020
    #1
  2. XBF Brad A Win User

    Problem z subskrypcją Xbox Live Gold[Translation-Xbox Live Gold subscription issue]

    Hello Felippe,

    Thanks for coming to the forums. We understand you are trying to renew your Xbox live subscription. Unfortunately, if a subscription is past due, you are unable to use the Microsoft/Xbox currency to pay it. You will need another valid form of payment like
    a credit/debit card paypal or mobile carrier. You can try and request a call from support to see if they are able to assist you.

    When you go to Contact Us, follow these steps to request a call from support:



    • Step 1 ----click on Contact us
    • Step 2 ----under what you having trouble with select Subscriptions & billing
    • Step 3-----under what is the issue I can't redeem a code then hit next

      Step 4 ----scroll down to select request a call

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.



    Thanks,

    Brad
  3. Felippemns Win User

    Problem z subskrypcją Xbox Live Gold[Translation-Xbox Live Gold subscription issue]

    Thanks, i contacted with the support and they helped me in 5 minutes. Everything is fine.
  4. baltyofgod Win User

    why cant i play online

    hai un abbonamento xbox live gold? :)

    [Edit - translation] -

    do you have a xbox live gold subscription?
    :)
  5. 25ac016f-7728-4e8f-a Win User

    Fortnite no es de pago[Fortnite is not paid]

    Para jugar online debes de tener una suscripción de Xbox Live Gold activa

    [Translation - To play online you must have an active Xbox Live Gold subscription]
  6. Chyrola Cuello Win User

    Por que Fortnite requiere Xbox Live!? Si Fortnite es Gratis! (Why Fortnite requires Xbox Live!? If Fortnite is free! )

    Las reglas son asi en Xbox. Todo juego multijugador requiere una suscripción a Xbox Live Gold.

    [Translation]

    The rules are like this on Xbox. All multiplayer games require an Xbox Live Gold subscription.
Thema:

Problem z subskrypcją Xbox Live Gold[Translation-Xbox Live Gold subscription issue]

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