Problema al pagar con tarjeta de prepago. (Problem paying with prepaid card.)

Discus and support Problema al pagar con tarjeta de prepago. (Problem paying with prepaid card.) in XBoX on Consoles to solve the problem; Hola, tengo un problema, hace casi 2 meses que deje de jugar y no se pago el gold ni el game pass, hoy decidí poner dinero a mi cuenta con una tarjeta... Discussion in 'XBoX on Consoles' started by IvanGarcia8, Aug 18, 2019.

  1. IvanGarcia8
    IvanGarcia8 Guest

    Problema al pagar con tarjeta de prepago. (Problem paying with prepaid card.)


    Hola, tengo un problema, hace casi 2 meses que deje de jugar y no se pago el gold ni el game pass, hoy decidí poner dinero a mi cuenta con una tarjeta de prepago y al momento de comprar la suscripción Ultimate me da error, que debo corregir mi cuenta, y
    el problema es que no tengo tarjeta de crédito, ni PayPal, trate de buscar ayuda con las personas de Microsoft pero me aparece que ahorita no están disponible, espero alguien me ayude a solucionar esto, de antemano gracias.

    [Translation]

    Hello, I have a problem, almost 2 months ago I stopped playing and I did not pay the gold or the game pass, today I decided to put money to my account with a prepaid card and when buying the subscription Ultimate gives me error, I must correct my account
    , and the problem is that I do not have a credit card, nor PayPal, I try to seek help with people from Microsoft but I find that right now they are not available, I hope someone will help me fix this, in advance thank you.

    :)
     
    IvanGarcia8, Aug 18, 2019
    #1
  2. DanMen334 Win User

    Problema al pagar con tarjeta de prepago. (Problem paying with prepaid card.)

    me imagino con que el problema es que no tienes una opción de pago de respaldo, es decir tarjeta de crédito o débito, te recomendaría una cuenta de paypal (no tienes que tener cuenta bancaria para abrir una) ya que por lo que veo lo que quieres usar como
    método de pago es por tarjetas de prepago y saldo de cuenta microsoft (otra forma es una tarjeta de débito, en los oxxos puedes conseguir de banamex, o si eres mayor de edad abre una cuenta de guardadito, no te cobran nada y es de débito o planteale a algún
    familiar que te ayude con este método si es que no quieren usar una de crédito)

    [Translation]

    I imagine with that the problem is that you do not have a backup payment option, i.e. credit or debit card, I would recommend a paypal account (you don't have to have bank account to open one) because from what I see what you want to use as a payment method
    is for tar prepaid jets and Microsoft account balance (another way is a debit card, in the oxxos you can get from banamex, or if you are of legal age open a guard account, charge you nothing and it is debit or ask a family member to help you with this method
    if you are they don't want to use a credit one.
  3. XBF Eladio M Win User

    Problema al pagar con tarjeta de prepago. (Problem paying with prepaid card.)

    Hey Ivan

    Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently experiencing difficulties with

    paying off a past due balance
    using the funds in your Microsoft Account.

    In regards to this, it is as stated by Xbox Forums Ambassadors DanMen334&

    Dageto Kraft
    stated, in order to pay off that balance, it will need to be done with a payment instrument other than your the funds in your Microsoft Account wallet.

    However, following the suggestion that Xbox Forums Ambassador {Parity} may yield different results so if you don't have any other
    additional payment instruments to use, I would encourage you to follow that advise.

    I hope this was of some use to you and was able to clarify any confusion or turmoil this might have induced.
  4. {Parity} Win User

    Problema al pagar con tarjeta de prepago. (Problem paying with prepaid card.)

    The best way to reach Live Support would be here:
    Xbox Support

    Step 1 ----Select Xbox One

    Step 2 ----Select See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support
  5. Dageto Kraft Win User

    Problema al pagar con tarjeta de prepago. (Problem paying with prepaid card.)

    hola buen dia

    tienes que poner una tarjeta de credito a fuerza es como pago de respaldo que utilizan si no no te dejara pidele a tu mama o papa o tio etc

    suerte

    saludos

    [Mod Translation - hello good morning

    you have to put a credit card by force is like backup payment that they use if they don't let you ask your mom or dad or uncle etc

    Luck

    Best regards]
  6. BeastBadshah Win User

    Game Pass !!!

    Sí, puede pagar con tarjeta de regalo para xbox live gold y xbox game pass si no puede pagar a través del soporte de contacto de tarjeta de regalo

    [Translation - Yes, you can pay with a gift card for xbox live gold and xbox game pass if you can not pay through the gift card contact support]
Thema:

Problema al pagar con tarjeta de prepago. (Problem paying with prepaid card.)

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