Problema con Microsoft rewards [Mod Translation - Problem with Microsoft rewards

Discus and support Problema con Microsoft rewards [Mod Translation - Problem with Microsoft rewards in XBoX on Consoles to solve the problem; Hice un cambio de puntos por saldo en mi cuenta de Microsoft en Microsoft rewards, al momento de yo querer comprar algo ese saldo no me parece... Discussion in 'XBoX on Consoles' started by Luis FernandoF G, Sep 12, 2020.

  1. Problema con Microsoft rewards [Mod Translation - Problem with Microsoft rewards


    Hice un cambio de puntos por saldo en mi cuenta de Microsoft en Microsoft rewards, al momento de yo querer comprar algo ese saldo no me parece disponible para gastar, pwro cuando voy a mi facturacion si me aparece que tengo el saldo, alguien sabe que pasa?

    [Mod Translation - I made a change of points for the balance in my Microsoft account in Microsoft rewards, when I want to buy something that balance does not seem available to me to spend, but when I go to my billing if it appears that I have
    the balance, someone knows what happens?]


    :)
     
    Luis FernandoF G, Sep 12, 2020
    #1
  2. XBF Eladio M Win User

    Problema con Microsoft rewards [Mod Translation - Problem with Microsoft rewards

    Hey Luis

    Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently experiencing difficulties with attempting to complete a purchase with the funds on your account.

    Have you attempted to complete this purchase via a different platform? This would give you the ability to be able to see if you are able to see the balance then.

    Since you have already redeemed your rewards, you may not need this, but Ill include a link to the

    Microsoft Rewards Support
    page as a reference.

    Go ahead and verify this, and we should be able to provide additional troubleshooting techniques, if any are available, to assist you with resolving this.
  3. XBF Eladio M Win User

    Problema con Recompensa en "Microsoft Rewards" [Mod Translation - Problem with "Microsoft Rewards" Reward]

    Hey Darwax

    Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently experiencing difficulties with being able to complete certain quests in the Microsoft Rewards app on your consoles.

    When experiencing difficulties with being able to complete certain quests, redeem rewards, or earning points, we recommend reaching out to the

    Microsoft Rewards Support
    , as they would be better equipped to assist you in this matter.

    We here on the Xbox Forums, and Xbox Customer Support do not have the necessary tools to be able to assist you with this matter further. Due to this we will now be locking this thread.

    If you have any other questions or concerns that differ from this matter, please, feel free to create a new thread and we will cater to you there.

    Thank you for being part of the Xbox Family and we wish you a wonderful day.
  4. Ex-EXLEX Win User

    Problema con Microsoft Rewards[Problem with Microsoft Rewards]

    I hope you understand some english cause I don't speak spanish !

    I had the same issue and I got my points now.

    At the bottom of the Rewards side you find the link to contact the Rewards support (in spanish).

    Because of corona it tooks a little longer than before to get an answer.
  5. Valkiriadg Win User

    Problema con Microsoft Rewards[Problem with Microsoft Rewards]

    thank you for the answer!

    I had tried to send my problem with the link to contact the Reward support but when I try to send the message it said that a problem has happened
  6. vicentemiralles1 Win User

    Aplicaciones [Edit - Translation] - Applications

    No sigo con el mismo problema microsoft dijo que lo arreglarian pero aun sigo esperando

    ---------

    [Mod Translation - I do not have the same problem, Microsoft said they would fix it but I'm still waiting]
Thema:

Problema con Microsoft rewards [Mod Translation - Problem with Microsoft rewards

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