Problemas con Xbox live gold (Problems with Xbox live gold)

Discus and support Problemas con Xbox live gold (Problems with Xbox live gold) in XBoX Accessibility to solve the problem; Hola. Lo que pasa es que he canjeado una tarjeta de gold de 3 meses, pero no la reconoce. Y al ir al historial de pedidos muestra que ha sí ha sido... Discussion in 'XBoX Accessibility' started by AngelSM83, Feb 23, 2019.

  1. AngelSM83
    AngelSM83 Guest

    Problemas con Xbox live gold (Problems with Xbox live gold)


    Hola. Lo que pasa es que he canjeado una tarjeta de gold de 3 meses, pero no la reconoce. Y al ir al historial de pedidos muestra que ha sí ha sido canjeada pero con un valor de $0. Qué puedo hacer?

    Translate-Hello. What happens is that I've redeemed a 3-month gold card, but it doesn't recognize it. And when you go to the order history shows that has yes has been redeemed but with a value of $0. What can I do?


    :)
     
    AngelSM83, Feb 23, 2019
    #1
  2. XBF Leslie D Win User

    Problema con Xbox Live Gold! [Problem with Xbox Live Gold!]

    Hi Jose,



    Thank you for marking the answer. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance. For those reading this thread,
    if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance.
  3. XBF Nestor S Win User

    Problemas con Xbox live gold (Problems with Xbox live gold)

    Hey there Angel.

    Thanks for bringing this to our attention, this was a known issue and a Service Alert. The best thing to do at the moment would be to clear out the consoles caches since after a service alert the information needs to be cleared out.

    How to clear Game Cache on the Xbox One:

    Settings

    System

    Storage

    Clear Local Saved Games

    Yes and Restart

    To clear the Network Card Cache (alternate MAC address)

    Settings

    Network

    Network Settings

    Advanced settings

    Alternate MAC Address

    Clear and restart

    IF THE CONSOLE IS CONNECTED TO THE INTERNET no progress or purchase data will be lost, what we accomplish by doing these steps would be to resync the profile to the cloud getting rid of any corruption as a byproduct.

    Give these steps a shot and let us know if we can further assist in this or any other issues or inquiries!!
  4. M3tal Daz3 Win User

    Problema con Xbox Live Gold! [Problem with Xbox Live Gold!]

  5. BeastBadshah Win User

    Problema con Xbox Live Gold! [Problem with Xbox Live Gold!]

    soporte de contacto https://support.xbox.com/en-US/contact-us
  6. XBF Jeremy Z Win User

    Problemas con Xbox live gold (Problems with Xbox live gold)

    Hiya Angel,
    Thank you for letting us know that the issue has been fixed.
    (Since you have marked a response as answered) We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.

    Happy Gaming
Thema:

Problemas con Xbox live gold (Problems with Xbox live gold)

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