Problems with All Access shipment

StevenHodges8 · Aug 17, 2021

I know from seeing Reddit threads I'm not the only one that's had this issue. Was supposed to get Xbox Series X delivered from All Access thru Walmart back on June 25th. Didn't show up. Then UPS shows delay. I start sending tickets in. Took over 2 weeks to get reply and was if they didn't read it. UPS says sender has to initiate search. Finally someone at Citizens understands and says they will get Liftforward to investigate. After several weeks finally say that UPS is going to have to reimburse. Ok, well in the meantime Citizens wants money for something I've still yet to receive. I think surely they will process refund and ship another cause they asked if I still wanted one. I say yes please do. It's been over 2 weeks again since last reply. Citizens say I need to talk to Liftforward yet I have no contact info except via the ticket system. I'm frustrated and angry that this process is so messed up and potentially hurting my credit cause they dropped the ball. I just want the Xbox I ordered 2 months ago and move on. Anyone have any ideas, especially if you've had this issue? I really want this fixed.

:)

StevenHodges8

That just routes to Citizens One and not Liftforward. Citizens One keeps claiming they can't do anything.

Nursemorph

That just routes to Citizens One and not Liftforward. Citizens One keeps claiming they can't do anything.

Apologies, I have been re-reading things, including your initial post. I will say I could be completely wrong on the following as I am not in the US:

Citizens One are the financing company that provides the loan so you can get the Xbox.

LiftForward seem to be also be a financing company...I presume in some parts of your country LiftForward are like a sub-contractor

Both companies: The extent of their involvement is financing, nothing more.

You bought the Xbox via Walmart. They would be the ones you need to contact as they would be the ones arranging delivery etc

Having said all that, I have seen people getting help from CO when they have issues so, as said, I could be completely wrong. Whilst I didn't have any issues getting my XBox from All Access, if I'd been in your position, I'd have been getting in touch with the place I ordered it through (Game) rather than the finance company (Klarna....those are the UK versions)

When I ordered my Xbox through All Access, the emails regarding dispatch, delivery etc came from Game (the retailer)....any emails from the finance company were simply confirming payments etc

Nursemorph

If you check out the Liftforward webpage, there is an All Access phone number listed:

https://www.liftforward.com/

This is the number that's listed:

(888) 622-0165

Alex2751

It seems all GS shipments are from KY.

xSERIALxSNIPERx

Can't forget about Bog either that was a great map.

Problems with All Access shipment