Problems with my Xbox One shutting off

Discus and support Problems with my Xbox One shutting off in XBoX on Consoles to solve the problem; Hello, I'm trying to troubleshoot an issue with my Xbox One and figured this might be the place to go. I'm having an issue where my console shuts off... Discussion in 'XBoX on Consoles' started by RaPnBaLL26, Sep 17, 2022.

  1. RaPnBaLL26
    RaPnBaLL26 Guest

    Problems with my Xbox One shutting off


    Hello, I'm trying to troubleshoot an issue with my Xbox One and figured this might be the place to go. I'm having an issue where my console shuts off by itself, usually after playing for no more than 30 minutes or so. I have tried most if not all of the troubleshooting advice I have seen. The console is in an open, hard surfaced, well ventilated area as well as the power supply. Nothing is blocking any vents or is causing any overheating. I have even placed fans and/or AC units near the console to ensure it is not and have had it off for days at a time to make sure it is not hot from being turned on. The power supply cable when plugged in is a firm orange when the console is "off" and as soon as I turn it on, it has a solid white light running until the console turns itself off, at which point the light turns off. From what it says about the power supply that seemed to me like it was working properly until the console shuts off, at which point it shuts itself off as well. I have tried to factory reset the console as well as completely unplugging it and replugging it back in after waiting days at a time sometimes. I'm not sure what my other options are, considering there's no support for this generation console any more. Any ideas on what this might be? Any thoughts or ideas would be greatly appreciated, thank you!

    :)
     
    RaPnBaLL26, Sep 17, 2022
    #1
  2. RaPnBaLL26 Win User

    Problems with my Xbox One shutting off

    Okay, thank you for all of your advice. I do have a family member who lives close to me that also has an Xbox One so I could probably test this using his PSU. Since its normally less than an hour before it shuts off, what would be a safe amount of time to run the console and consider the option fixed? If I run it for an hour say and it doesn't turn off, is that enough time confirm that it is the PSU or would I have to try this on several occasions or for a longer period of time?
  3. [ A J ] Win User

    Problems with my Xbox One shutting off

    Hi, RaPnBaLL26! thank you for your reply.

    Yes, I do think you might need to replace your current power supply unit.

    Before purchasing another PSU, I'd suggest taking your console to a local repair shop to see if they have one you could try with your console. This would be the easiest way to confirm whether or not you need a replacement.

    Unfortunately, Microsoft no longer manufactures accessories for the original Xbox One, which means that if you do need a replacement, you could either try to find an original replacement through a retailer or purchase one from a third-party brand.
  4. [ A J ] Win User

    Problems with my Xbox One shutting off

    Hi, RaPnBaLL26! thank you for your reply and the additional information.

    I understand how the LED indicator's colors would make it seem like your PSU is working correctly but in my experience, it's usually the PSU that causes the console to shut down, and not the other way around.

    Have you already tried plugging your console into an outlet in a different room or using a different PSU with your console?
  5. RaPnBaLL26 Win User

    Problems with my Xbox One shutting off

    I have tried in multiple different wall sockets and the same issue. I did have the issue with a 360 once or twice but have since plugged it into a wall socket as well and have had no issues since. I did just move into a new living location, so I thought there might have been some electrical issue but like I said, I have not had an issue with with that 360 since, 2 other 360s at all, and no issue with my One S at all. I was hoping to try a different PSU as well, but wanted to troubleshoot a few other things before I purchase a new/different one. Sounds like in your estimate, that might be the issue? And if so, what is Microsofts recommendation on these issues now that they don't offer replacements themselves?
  6. RaPnBaLL26 Win User

    Problems with my Xbox One shutting off

    Sorry, forgot to mention that as well (Knew there would be something I forgot). I had been plugging my power supply into a surge protector but since I've been having issues, I've been plugging it in straight to the wall outlet and I'm still having the same issue. The only external device I ever have plugged into the USB ports is I will occasionally use the USB ports to use a controller as a "plug and play" type of deal but I believe I also had this same issue happen to me when there is nothing plugged in a USB port at all.
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Problems with my Xbox One shutting off

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