Problems with not getting an option to download/install an app after purchasing it with a...

Discus and support Problems with not getting an option to download/install an app after purchasing it with a... in XBoX on Windows to solve the problem; I am using a PC not a console, I have recently ordered a digital app using a code and it does not say if the purchase was successful or not. I am... Discussion in 'XBoX on Windows' started by BannerSoap84793, May 21, 2019.

  1. Problems with not getting an option to download/install an app after purchasing it with a...


    I am using a PC not a console, I have recently ordered a digital app using a code and it does not say if the purchase was successful or not. I am unable to download or install the app and I cannot use the code again. I have made sure that I was using
    the right Microsoft account, and I am. When I go to check to see if the purchased app was installed or to see if it had showed up under my Apps and Games in My Library, it was not there. Please help.

    :)
     
    BannerSoap84793, May 21, 2019
    #1
  2. {Parity} Win User

    Problems with not getting an option to download/install an app after purchasing it with a code. (I am using a PC)

    You will need to reach out to
    Xbox Support
    for assistance with purchases.
  3. StuartATrueRed Win User

    Problems with not getting an option to download/install an app after purchasing it with a code. (I am using a PC)

    What was the app that you ordered?
  4. Onyx Is Here Win User

    Problems with not getting an option to download/install an app after purchasing it with a code. (I am using a PC)

    I would recommend logging in to your
    billing history
    and check to see if the purchase is listed there. If you bought the app via the Microsoft Store then your purchase would be listed. If the purchase is listed but you still have not received the app then contact support
    via this link.

    If you purchased the app from a 3rd party online retailer then you would need to contact them for more support.
  5. Stm963 Win User

    No Forza 6 in Games Queue after entering 25 letter code..

    This seems to still be a problem at the moment.

    In addition, you can't even find Forza 6 in the Store. The only item available after doing any type of search is the demo.

    The only way i found to download, after using the code, is to open up the Forza Hub, browse [RB] over to the last tab where it gives you the option to download/purchase DLC packs. You then get an option to purchase Forza 6. If you select the purchase option,
    it'll finally take you out to a store page with the option to 'Install'. What that install is actually including or excluding is a mystery. I was skeptical on if my account remembered my code and if i may possibly be re-purchasing a copy at that point.

    Odd for such a gigantic title.
  6. Mr Difo Win User

    Minecraft download

    if you purchased Minecraft for PC from the xbox store than right front your xbox app installed on your PC you should have the options to download any games purchased.
Thema:

Problems with not getting an option to download/install an app after purchasing it with a...

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