Profile/Message access and Unknown online status

Discus and support Profile/Message access and Unknown online status in XBoX Accessibility to solve the problem; If I click on my profile or try to read messages it shows the loading ring then immediately displays "That didn't work. Sorry, give it another try" I... Discussion in 'XBoX Accessibility' started by RampageWaffles, Jun 29, 2020.

  1. Profile/Message access and Unknown online status


    If I click on my profile or try to read messages it shows the loading ring then immediately displays "That didn't work. Sorry, give it another try" I have no clue how to deal with this. I also get a message concerning my online status that says "Online
    status unknown" and I cant click the drop down box. The only thing I can think of is the account email and password had been changed recently. If I could get a bit of help on this that would be great.

    :)
     
    RampageWaffles, Jun 29, 2020
    #1
  2. Khalil White02 Win User

    Profile/Message access and Unknown online status

    An old fashion Restart could never hurt. Sometimes individual people experience unfortunate lag when it comes to communications and the xbox online services wont register your messages. If the restart doesnt help then you should check the xbox live servers
    status on the help guide or the Microsoft website.
  3. Normal_User113 Win User

    Xbox One - Online Status Unknown

    Did you ever find a fix because my profile keeps saying online status unknown and I'm stuck appearing offline
  4. Immortal Human Win User

    Online status Unknown

    nope I cant access the privacy setting online safety on the xbox. on the web, i dont see the child or adult for privacy. why is my account online status unknown on the xbox?
  5. Aldrums24 (Alexis) Win User

    Online status unknown

    Hey bro, nice to meet you, try to restart your console, disconnect you power and then plug it again.
  6. Warlock6888 Win User

    Online status unknown

    Aaand its happening again. Its only started since we've started playing Destiny 2.coincidence maybe? But no, definitely not an issue at our end. Seeing as this issue seems to have been occuring for a while now, you'd think it would have been resolved?
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Profile/Message access and Unknown online status

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