Promotional balance expired any way to extend or recover it

Discus and support Promotional balance expired any way to extend or recover it in XBoX Rewards to solve the problem; is there a way to recover expired reward balance? e1ae2117-a374-4333-84e9-1b59114a49d9 Discussion in 'XBoX Rewards' started by CjX2K, May 13, 2018.

  1. CjX2K
    CjX2K Guest

    Promotional balance expired any way to extend or recover it


    is there a way to recover expired reward balance?

    :)
     
    CjX2K, May 13, 2018
    #1
  2. Waynej
    Waynej Guest
    How to check your Xbox MSP expiry dates

    I've seen some comments on this elsewhere in the forums, and while someone may have posted this before now, I've certainly not seen it.

    For those unaware and concerned over their Microsoft points expiring, you can check the exact date that they expire. Sign into Xbox.com with your gamertag, click My Account at top right, goto Billing History and then click the Payment Options tab, this will display your recent Microsoft points purchases and their expiration date. Naughty, naughty, Microsoft. :nono:

    All Microsoft points will expire 12-mths after their redeemed date. It's not just the points that you had on your account before they were converted to real currency, Microsoft points that you can still currently buy today will also expire after 12-mths.

    If you don't like Microsoft vapourising your virtual money then you'd be best to stick to the new Xbox Gift Cards, but with Xbox One and day-1 digital right around the corner I am sure most of us will use this money up before it gets checked out and placed into BillyG's bank account.

    And here's another bit of info from the FAQ, I'll bolden the interesting bit. It mainly states whenever you buy anything Microsoft automatically use the money that is closest to expiring.

     
    Waynej, May 13, 2018
    #2
  3. Smwutches
    Smwutches Guest
    Promotional Balance of $40.35 expired way before it was supposed to

    For billing issues you'll need to contact support directly. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support
     
    Smwutches, May 13, 2018
    #3
  4. Smwutches
    Smwutches Guest

    Promotional balance expired any way to extend or recover it

    You would have to try contacting support and speak to billing, but generally no. Once funds expire there is no way to get them back. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support
     
    Smwutches, May 13, 2018
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello CjX2K,

    This forum is for Xbox Live Rewards issues only. We do not handle billing issues. You may want to contact Xbox Support for billing assistance such as at (Contact Us | Xbox Support).
     
    XBLRewards8, Nov 3, 2018
    #5
  6. Smwutches Win User

    Promotional balance expired any way to extend or recover it

    You would have to try contacting support and speak to billing, but generally no. Once funds expire there is no way to get them back. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  7. XBLRewards8 Win User

    Promotional balance expired any way to extend or recover it

    Hello CjX2K,

    This forum is for Xbox Live Rewards issues only. We do not handle billing issues. You may want to contact Xbox Support for billing assistance such as at (http://support.xbox.com/contact-us).
  8. ngocphi Win User

    Pre-Ordering a game using temporary funds

    There is no way to extend a expiring money

    Your only option is to use the currency on file first then buy a code from an etailer for the remaindrr

    Keep.in mind only promotional currency expires including the ones from the ms points to currency transfer

    If you had ms points from before the system changed you will have e to use those

    The new currency will be used as the remainder of the balance
  9. Daft Badger Win User

    Xbox Balance Expiry - more like theft.

    The key words are "promotional balance" Any currency get through promo's does expire.
  10. Miss Kleo Win User

    Microsoft Points Expired

    Hey sagtogi, I am sorry to hear about this, I'd feel the same way! So I can understand but unfortunately as Hassassinade has mentioned, when promotional points expire we cannot extend the expiration. In the future, make sure to note which points are promotional
    points so this won't happen again. :)
Thema:

Promotional balance expired any way to extend or recover it

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