Promotional Code Not Working

Discus and support Promotional Code Not Working in XBoX Sales and Promo to solve the problem; So I bought the deluxe edition of kingdom hearts 3. It comes with a promotional code for a in game exclusive item. I got an email with the promotion... Discussion in 'XBoX Sales and Promo' started by Sky Rizzo, Feb 7, 2019.

  1. Sky Rizzo
    Sky Rizzo Guest

    Promotional Code Not Working


    So I bought the deluxe edition of kingdom hearts 3. It comes with a promotional code for a in game exclusive item. I got an email with the promotion code. The email tells me to "1. Go to microsoft.com/redeem. 2.
    Uncover the code and add to your Microsoft account" I click the link and enter the code and got this message "Check the instructions that came with your code. You might need to redeem it on a different
    web page" My first thought was that I entered the code incorrectly. Tried it again but got the same message. A little lower on the page i see this "Xbox. Please
    redeem this code on your console." So I turn on my xbox, go to store, redeem a code. I enter in the code and get this message "Check the instructions that came with your code. You might need to redeem it on a different web page" Ive tried the code at least
    5 times on both xbox and microsoft.com, neither of them work. How do I get my code to work???

    :)
     
    Sky Rizzo, Feb 7, 2019
    #1
  2. Sky Rizzo Win User

    Promotional Code Not Working

    Bought It through amazon, that was the issue. They sent me a apology letter with a new working code today
  3. bowski477 Win User

    Promotional Code Not Working

    Where did you purchase the game from? There are some known issues with redeeming the KH3 codes from a number of retailers. Your best bet would be to contact official support at support.xbox.com/contact-us
  4. Pyrosplayhouse Win User

    Promotional Code Not Working

    Have you tried the phone app? If it still dosnt work i would recomend going to support by going here Contact us
  5. choppyseize Win User

    Promotional Code Not Working

    That's awesome. A lot of users were affected by this, I'm glad you got it sorted out
  6. mazzella Win User

    Raptr promotion issue

    I'm assuming you're refering to this raptr promotion raptr.com/.../xbox-live-free-gold-subscription. This promotion only works if you currently have an Xbox silver account, if you're currently a gold member the promotion code won't work.
Thema:

Promotional Code Not Working

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