Discus and support PUR-conversionblockedcurrencycountrymismatch in XBoX Accessibility to solve the problem; Hello, I need some help.. I was trying to reedeem a prepaid code for Gold 12 month subscription and its not working as it says I have this problem:... Discussion in 'XBoX Accessibility' started by JuanR.P, Jun 17, 2019.

  1. JuanR.P
    JuanR.P Guest



    I need some help.. I was trying to reedeem a prepaid code for Gold 12 month subscription and its not working as it says I have this problem:


    I've looked arround and I see some other people had the same issue and you recommened them to check their billing address and their xbox system. In my case both are the same.

    So I tried to contact xbox support but they are not available.

    As I want to redem this code as soon as I can to try to get some advantage in the new ultimate conversion program (using promotion) how can i contact them in order to check my situation ?


    JuanR.P, Jun 17, 2019
  2. Allebas Win User


    Hi JuanR.P,

    Where did you buy the code from? I know once I would a code from online and had this issue because the code was for another region. Luckly, the site was a reputable site and they did give me another code for my region.
  3. denis97g Win User


    Hello! to contact them go to support.xbox.com
  4. Arminator Win User


    Can you check in
    that your billing address is set in Germany as well?

    If everything seems to be in order on your side, you'll have to contact the official support via
    https://support.xbox.com/contact-us or since you're in Germany call:

    Toll free: 0800 181 2968

    or 0695 007 0422

    They are available Mo-Fr: 09:00 - 18:00 and Sa-So 10:00 - 18:00

    The official support would then have to check your account why it thinks you're trying to do a currency conversion.
  5. XBF Felixx P Win User


    Hello mrtom1988!

    Thanks for reaching out to Xbox forums support. I'm sorry to hear about the error that you're receiving when trying to extend your Xbox Live subscription.

    I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to look into your billing account and see what might be causing that issue.

    provided above the best way to reach Live Support would be here:

    Step 1 ----Select Xbox One

    Step 2 ----Select See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support

    I hope this helps a bit more.


    Xbox forums support
  6. ryanbush2003 Win User

    Xbox Gold Live

    Thank you for your reply, ive bought five pre paid cards before. We end up with the same meesage.




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