Purchase error

Discus and support Purchase error in XBoX Sales and Promo to solve the problem; Split from this thread. Excuse me but I had a purchase error since my friend DRPAIN069 bought me as a gift in the xbox store the pack of frozen... Discussion in 'XBoX Sales and Promo' started by S4N6U1N3, Jan 7, 2019.

  1. S4N6U1N3
    S4N6U1N3 Guest

    Purchase error


    :)
     
    S4N6U1N3, Jan 7, 2019
    #1
  2. Mister Cerb Win User

    Purchasing Error!

    Hey there Mitch! You'll need to make a post in the
    Beta Forums
    using your XxThisIsMitchxX account in order for us to be able to assist you. ^_^
  3. ForlornChief72 Win User

    Purchasing Error!

    Ohh, sorry about that. I am trying to purchase stuff on the console that has the beta update on it but it still will not let me.
  4. DominumStige Win User

    Purchase error

    Hi!

    Check your order history, select the game and see if you can get a refund (you must have played for less than two hours). If you can not get a refund, try to contact support.
  5. Smwutches Win User

    Purchasing error

    You would have to try contacting support directly to see if there is anything they can do.
    support.xbox.com/contact-us

    It does tell you what payment option you are using before you make the purchase though. If you make a purchase on the website, it is not possible to use the money in your Microsoft account.
  6. Smwutches Win User

    Purchasing error

    If you're on a child account, you would need to make the purchase from a 360 console. Otherwise, make sure you have either a credit card or paypal on file.
Thema:

Purchase error

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