Purchase game, won’t download, tells me I have to re-purchase

Discus and support Purchase game, won’t download, tells me I have to re-purchase in XBoX Games and Apps to solve the problem; I purchased a game. It was glinching. So I unistalled it. When I went to re-install it told me I had to purchase it again. I have the receipt of... Discussion in 'XBoX Games and Apps' started by Craig Farmhouse, Jan 13, 2021.

  1. Purchase game, won’t download, tells me I have to re-purchase


    I purchased a game. It was glinching. So I unistalled it. When I went to re-install it told me I had to purchase it again. I have the receipt of purchase. Any advice? Thanks.

    :)
     
    Craig Farmhouse, Jan 13, 2021
    #1
  2. THEOWENKILLER Win User

    Xbox One Game Help

    If 360 games are not compatible with xbox one then the option to re-purchase or download for free won`t even exist.

    There simply won`t be any 360 games on the xbox one.

    -

    As far as the 360 goes,anything you have already purchased will always be there to download for free,for as long as microsoft support the 360.
  3. XBF Zineb F Win User

    Purchase game, won’t download, tells me I have to re-purchase

    Hello there @Craig Farmhouse, I hope everything is going well!

    Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following
    steps to clear the Mac address and then perform a quick power cycle on your console:

    Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

    After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

    Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. To check for the NAT type you can follow the steps below:

    Settings > Network Settings > NAT type => It should be open.

    If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500
    (UDP).

    In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

    The link: Troubleshoot your Xbox One network connection | Xbox Support

    In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

    Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

    Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you
    to sign in to the account.

    I wish you a lovely day, and I hope this helps you out! All the best!

    Kind Regards

    Stay safe, and happy gaming!

    Feel free to give us your feedback by voting below if the reply was helpful!
  4. THEOWENKILLER Win User

    Cod 4 achievements

    Its your profile we are suggesting you re-download, not the game.

    Deleting your save data won`t help at all.
  5. H3PA80R Win User

    Being told I need to purchase a game in order to play it but it has already been purchased

    If the game won´t show up in your purchase history you don´t own it. It has to show up as complete in your account. Check it in your browser first. If you made the purchase and it went though try to contact the support to take a look into it.
  6. Zachafinackus Win User

    War Games Map Pass Won't Work

    Now that I did that it is telling me to purchase the map pack, and I get re download it.. before i deleted it a message would pop up, Make sure you are connected to Xbox live and have the wargames map pass downloaded.
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Purchase game, won’t download, tells me I have to re-purchase

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